Bid Management / Pre Sales
Raya CX
Total years of experience :12 years, 4 Months
1. Take full control and responsibility for the production of bid responses in line with the bid process, including authoring
2. Understand the bid timelines and develop a bid plan to meet the relevant milestones on time
3. Re-write / edit proposal responses from a variety of stakeholders
4. Deliver completed written proposal responses to the pre-sales team against agreed RFP deadlines, escalating issues as required
5. Undertake market research for the kick-off and solution meetings, analyzing the client’s pain points and opportunities for development
6. Work on collecting data and trends from the operations team and use them in building business cases to be used in the proposals
7. Continuously improve proposals and presentations by searching for the most recent trends in writing and presenting
8. Searching for the recent tools used for proofreading and editing
1. Write proposals in response to client’s request in any of the company’s outsourcing aspects
2. Work closely with the sales teams across different countries to know and analyze what’s needed by the client
3. Attend meetings/calls with the clients for further clarifications and understanding
4. Liaising between different departments of the company to tailor the client’s needs and requirements
5. Work on the pricing part of the proposals to reach a win-win deals
6. Work on presentations needed as a follow up to the proposals sent or to be used by the top management
7. Reviewing the company’s policies and processes in case updates are made to produce updated proposals
8. Search for latest state of the art proposal writing techniques
9. Research the client’s industry, competitors… etc. for better understanding
10. Adhering to proposal schedule deadlines
11. Following up with the sales team in case further data/clarifications is needed from the client
• Identify training and development needs within the clients.
• Design and expand training and development programmes based on the needs of the organisation and the individual.
• Work in a team to produce programs that are satisfactory to all levels of employees, then discussing them with the clients.
• Consider the costs of planned programs.
• Develop effective induction programs.
• Manage the delivery of training and development programmes and, in a more senior role, develop a training strategy for the organisation.
• Monitor and review the progress of trainees through questionnaires and discussions with managers, and solve any negative feedback provided.
• Evaluate training and development programmes.
• Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment.
• Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Research new technologies and methodologies in workplace learning and present this research.
• Designing English language curriculums, in addition to managing all aspects of instructors hiring, training, performance appraisals and feedback.
• Selecting and interviewing new trainers and team members.
• Search for accreditations to be acquired by IMI
• Supporting the business development team in generating new clients
• Supporting the business development team in meeting clients and identifying their training needs, work on the outlines, and propose the suitable training courses
• Identify training and development needs within the clients.
• Design and expand training and development programmes based on the needs of the organisation and the individual.
• Work in a team to produce programs that are satisfactory to all levels of employees, then discussing them with the clients.
• Consider the costs of planned programs.
• Develop effective induction programs.
• Manage the delivery of training and development programmes and, in a more senior role, develop a training strategy for the organisation.
• Monitor and review the progress of trainees through questionnaires and discussions with managers, and solve any negative feedback provided.
• Evaluate training and development programmes.
• Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment.
• Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• Research new technologies and methodologies in workplace learning and present this research.
• Designing English language curriculum, in addition to managing all aspects of instructors hiring, training, performance appraisals and feedback.
• Selecting and interviewing new trainers and team members.
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Completes enrollments by analyzing and auditing documents, and transmissions; researching and resolving processing problems.
• Provides information by collecting, analyzing, and summarizing information; responding to requests.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
• Meets cost standards by monitoring expenses; implementing cost-saving actions.
• Hire, coach, monitor and develop team members
• Creating, reviewing and updating employees job description.
• Delivering advanced training programs and development sessions.
• Conducting surveys, TNA and Organizational Culture Change.
• Provide orientation session for new employees.
• Increase employees’ awareness with the corporate objectives and strategies overview.
• Implement action plans and develop career planning.
• Manage external training requests that meet the company's inquiries and requirements.
• Develop and create training materials and develop new training methodologies
• Create and develop staff motivation and loyalty programs
• Assist teams to work on Performance Appraisal templates.
• Provide Orientation sessions for new employees.
Recruitment:
• Determines applicant requirements by studying job description and job qualifications.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Curriculum Vita filtration and build Effective Talent Pools.
• Accurately inform the candidates with the job offer
• Suggest proper media for approaching the right calibers and posting new vacancies over different types of social media.
• Document interviews results (accepted/rejected/waiting, etc...) for future analysis, as well as all no show reasons.
Human Development Specialist
ECCO Outsourcing from October 2011- June 2013
Responsibilities: • Teaching trainees how to use English language for everyday cases, how to request and handle a conversation with foreigners
• Writing a professional business emails, presentation skills, listening
skills, conversation and report writing
• In addition to preparing the material, quizzes and assessments.
English Instructor
Berlitz Language Centers from Jun 2010 - Aug 2011
Responsibilities:
• Teaching trainees how to use English language for everyday cases, how to request and handle a conversation with foreigners.
• I'm also responsible for creating a well learning environment, prepare
quizzes and activities. Beside all paper work as weekly reports,
evaluation sheets..etc.
• University: Fall 2009 Modern Sciences and Arts University (MSA) Faculty of Languages Graduated with honors Special Course Projects (while studying at university): Projects in the field of Literature, Translation, Linguistics, Philosophy and Humanities
Faculty of Languages – Major: Translation Grade: Excellent with honor
• Certificate: • Achieved a Professional Translation Certificate at AUC Major: UN Translation and Legal Documents • Certified TOT - 8 Gates- Cairo
• High School: Saint Mary School - Cairo, Egypt