Program Manager
Amazon - United Arab Emirates
Total years of experience :15 years, 9 Months
Deep dive and detailed analysis and the impact of CR, LSR and RTN fulfillment metrics on business. Setting up weekly reports and seller coaching plan for performance evaluation and appropriate actions. Work with multiple stakeholders in operations and business team to drive the right decisions leading to seller performance improvement.
-UAE Stranded Inventory
Develop key weekly metrics to track and monitor Stranded Inventory. Observing the trend from different channels OOC and Domestic. Create bi-weekly communications to educate Sellers how to address Stranded Inventory, fix it and create a removal if needed.
-Page0-3POpsMENA
Initiate Page0 from scratch for 3P Fulfillment MENA to track internal key metrics and performance overview. Contact other marketplaces to have a guideline IN/AU and USA. Working closely with the BA to automate most of these metrics.
-EGY RTS Program
Draft the final SOP to address RTS processes in Egypt across all the functions to cover all the unsold stock scenarios. Create a workflow between FC, Business Team and Sellers though a live stream RTS Process to test the existing auto and Salesforce communications, sync it with the new process and amend it eventually.
-RTS Report - Post KSA Launching
In cooperation with FCs, Business Team, Catalog Team and 3PL “Aramex”, Measure project performance using appropriate tools and techniques to examine the RTS process overall, report and escalate to management if needed.
-Some other tasks, weekly monthly tasks:
MFN Ageing Report for Pending orders to be picked, Leadership Docs and FF Flash Report.
Program Manager 3P Ops MENA (Temporary Contract)
Manage (Fulfillment By Amazon) FBA logistics projects within MENA region Such as:
- EGY MFN Suspension Program
Deep dive and detailed analysis and the impact of CR, LSR and RTN fulfillment metrics on business. Setting up weekly reports and seller coaching plan for performance evaluation and appropriate actions. Work with multiple stakeholders in operations and business team to drive the right decisions leading to seller performance improvement.
- UAE Stranded Inventory
Develop key weekly metrics to track and monitor Stranded Inventory. Observing the trend from different channels OOC and Domestic. Create bi-weekly communications to educate Sellers how to address Stranded Inventory, fix it and create a removal if needed.
- Page0-3POps MENA
Initiate Page0 from scratch for 3P Fulfillment MENA to track internal key metrics and performance overview. Contact other marketplaces to have a guideline IN/AU and USA. Working closely with the BA to automate most of these metrics.
- EGY RTS Program
Draft the final SOP to address RTS processes in Egypt across all the functions to cover all the unsold stock scenarios. Create a workflow between FC, Business Team and Sellers though a live stream RTS Process to test the existing auto and Salesforce communications, sync it with the new process and amend it eventually.
- RTS Report - Post KSA Sunrise
In cooperation with FCs, Business Team, Catalog Team and 3PL “Aramex”, Measure project performance using appropriate tools and techniques to examine the RTS process overall, report and escalate to management if need.
Establish and maintain relationships with internal resources and suppliers for the flawless execution of The Creative Festival.
Ensuring that all tasks are delivered on-time, within scope and within budget.
Assist the PM to develop a detailed project plan to track progress.
Manage the logistics arrangements for the festival including but limited to book the speakers tickets, hotel agreement, workshop materials, workshops setup requirements…etc.
Acting as a PRO (Public Relations Officer) to have an official and physical entity for ING Creatives on the ground, including but not limited to apply to have a new company with DMCC, rent the physical office, apply for Ejary, DEWA, PLACE, helping to open a new bank account for the company, apply for employment visas…etc.
Oversee hiring personnel Virtual assistant, Interns and Freelancers.
It is a Special Service Agreement/ Support the FITTEST Training Services (FTS) team who facilitates the delivery of Safe and Secure Approaches in Field Environments for UN agencies and NGOs.
Organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
Coordinate various aspects of projects (Marketing), Work at Group level and support all the divisions in business development and account management
Taking care of all travel plans budget accordingly with the finance department.
Handling all logistics plans of the zone visits (Paris and Dubai).
Handling & scheduling the top Management appointments, travels, Hotels bookings, air tickets, issuing visa, meeting agenda.
Achievments:
L’Oréal KSA Rewarding on Organizing the logistics of L’Oréal KSA Joint Venture event between KSA Distributor - MYN Group - and L’Oréal France, In the Presence of L’Oréal Chairman Worldwide.
Represent Saudi Arabia with think out of the box idea (L’Oréal Beauty Shakers competition / L’Oréal Middle East.
rewarding for Supporting Finance department by updating SAP Software with supplier’s data, files and activities.
Organizing 3 of the biggest and important zone visits in KSA including, (visas, hotel booking, events arrangements, market visit transportations, VIP meet and assist arrangements average 200 employee.
•Manage and maintain executive schedules, including scheduling travel and conferences, making appointments and Events planning.
•Prepare reports, collect, analyze information, and prepare presentations.
• (MIS) and (CRM) Reports and analysis focusing on sales and operation performance.
•Develop and utilize historical information; provide retrieval of information. Record meeting discussions and provide minutes.
•Effective member of the high performers and the brainstorming team as selected by marketing department across the company.
Achievements:
•Rewarding on Proactive (MIS) Reports and Analysis
•Two Rewards for the outstanding performance in supporting market research projects. (LTL Project) and (CRM Project)
•Working on the clearance and shipping operation workflow at the airport dedicated to FedEx Key Accounts. (Embassies and some diplomatic and governmental institutions)
• Arrange all the needed paperwork, documents, governmental approvals and Negotiate for the most suitable duties and tariff with Egyptian customs, while ensuring the continuation and enhancements of services
• Provide the top management with regular reports including Brokers' performance customs problems with a suitable preventive action plan.
•Handling customer’s calls, Coordinate with the operation department all pickup and delivery problems.
Achievements
•Thanks letter for a contribution in releasing an urgent shipment after the customs regular working hours.
•Thanks letter for the outstanding performance for key accounts customer satisfaction.
Master at the International Transportation and Logistics, Arab Academy for science & technology and maritime transportation , Egypt. August 2009.
Bachelor of Foreign Trade, faculty of commerce and business administration, Helwan University, Egypt. Jun 2003.