Media Monitoring Team Leader
Vantage Communications
Total years of experience :15 years, 1 Months
• Media monitoring of daily, weekly and monthly newspapers and magazines
• Media clipping for clients, competitor and industry news, or as specified for each client
• Processing and sending a daily monitoring report to clients highlighting important notes
• that are relevant to their business
• Translation of story headlines as well as specific clippings as required by clients
• Assisting in the development of in-depth media analysis reports
• Maintaining and updating a publication list including daily, weekly and monthly
• publications
• Assisting in circulating press releases to target publications
• Calculating the Ad Value Equivalent for all agency generated news
• Creating and compiling publication profiles
(August 12 - Present)
Vantage Communications
Senior Media Monitoring Analyst
• Media monitoring of daily, weekly and monthly newspapers and magazines
• Media clipping for clients, competitor and industry news, or as specified for each client
• Processing and sending a daily monitoring report to clients highlighting important notes
• that are relevant to their business
• Translation of story headlines as well as specific clippings as required by clients
• Assisting in the development of in-depth media analysis reports
• Maintaining and updating a publication list including daily, weekly and monthly
• publications
• Assisting in circulating press releases to target publications
• Calculating the Ad Value Equivalent for all agency generated news
• Creating and compiling publication profiles
(February 12 - Present/ Part Time)
Berlitz Egypt
English Instructor
• Teaching English, classroom management
• Planning, preparing and delivering lessons to a range of classes and age groups
• Preparing and setting tests, examination papers, and exercises
• Marking and providing appropriate feedback on oral and written work
• Freelance teaching on a one-to-one basis
• Running specialist courses for adults or business people, which may require knowledge of technical or commercial terms
• Basic administration such as keeping student registers and attendance records for starters and leavers
(July 10 - June 11)
SocialEyez,
Senior Client Advisor
• Translating, editing and reviewing verbatim report
• Project setup; researching organizations, markets and brands; preparing and conducting searches
• Analyzing; using qualitative and quantitative methods to collate accurate data and information
• Receiving & responding to client communications generally, including inquiries and complaints
• Assisting in customer satisfaction surveys
• Coordinating between client requirements and research/analysis departments, including teams in other SocialEyez offices
• Assisting in setting as well as maintaining systems and procedures for client communications, including "welcome letters", internal order forms, etc
• Documenting client requirements into internal order forms for research & analysis departments to execute
• Assisting with preparing client reports with a focus on consumer behavior, consumer sentiment, client vs. competitor coverage, etc
• Quantitative measurement and evaluation of customer care service
• Maintenance and development of client relationships
• Handling all aspects of client queries for SocialEyez
• Translating, editing and reviewing verbatim report
• Project setup; researching organizations, markets and brands; preparing and conducting searches
• Analyzing; using qualitative and quantitative methods to collate accurate data and information
• Receiving & responding to client communications generally, including inquiries and complaints
• Assisting in customer satisfaction surveys
• Coordinating between client requirements and research/analysis departments, including teams in other SocialEyez offices
• Assisting in setting as well as maintaining systems and procedures for client communications, including “welcome letters”, internal order forms, etc
• Documenting client requirements into internal order forms for research & analysis departments to execute
• Assisting with preparing client reports with a focus on consumer behavior, consumer sentiment, client vs. competitor coverage, etc
• Quantitative measurement and evaluation of customer care service
• Maintenance and development of client relationships
• Handling all aspects of client queries for SocialEyez
(April 09 - July 10)
Bupa International,
Senior Service Advisor
• Pre authorizing treatments for members
• Managing member's subscription payments
• Advising member's on their new or ongoing claims
• Meeting members and addressing their queries in the office
• Coordinating between the brokers and the members
• Training newly hired agents on customer service, telesales and English
• Conducting training sessions at Ain Shams University as part of EduEgypt Program
• Verifying the trainees and making sure they passed the course
• Conducting refreshment sessions for current employees
University: Cairo University Bachelor: B.A. of Arts in Literature, English Department Year of Graduation: 2006
High School: Dar El Tarbiah Language School Year of Graduation: 2002