System Support Engineer
Alshaya Group
Total years of experience :9 years, 1 Months
• Installation and configuration of Micros Simphony Server and POS for Starbucks & Casual Dining Brands.
• Implementation of Active directory across Kuwait region for all Micros systems.
• Creation and deployment of Windows Image for All windows based system.
• Creating and managing Micros systems OUs on Windows Server 2016.
• Analyzed group policy issue to improve store-based user experience.
• Utilized LAPS for managing local administrator password easily.
• Operated Beyond Trust PAM solutions to connect to Micros servers using RDP securely.
• Attending daily store tickets using service now portal and provide support for POS systems and servers, based on windows.
• Responsible for configuring Micros server on Windows 2016 Server.
• Responsible for configuring QSR Automation server on various Windows based OS.
• Troubleshooting Micros and QSR related issue and address it in timely manner.
• Provided support for back office-based Windows PC and configuration.
Monitoring and managing our service desk system with real time ticket.
•Provide support on tickets escalated from the Service Desk staff regarding IT issues.
•and requests.
•Desktop support responsibilities include operating system builds, fault diagnosis and
•management of open tickets received from service desk.
•Assist network support team with all releases following completion of enterprise.
•project work.
•Develops solutions to routine technical problems which users are facing
Provided customer broadband connection using wireless devices.
•Installing and configuring Air beam & Air grid devices for best end user experience.
•Creating user profile and maintain data cap as per user requirements.
•Provided customer solution in timely and professionally manner.
Company provided refurbished laptops and desktop to their customer.
•Provided on-site computer services to small business and customers.
•Troubleshoot hardware and software related issue and fixed in timely manner.
•Assisted walk-in customer to the store.
•Disassembled systems on-site diagnose issues and make selected repairs.
•Took systems off-site as needed for major repairs.
Professional Courses
Pursuing Azure Administrator
Achieved MCSE (H623-1926)
Achieved MCSA (H622-3074)
Attended training courses
CCNA
A+
N+
Skills
Hands on experience with Windows Server 2016 & Windows 10.
Creating and Deploying unattended Windows images for laptop and servers.
Creating and implementation of OU & Group policy.
Establishing Additional domain controller.
Maintain Share drive security with special permission.
Familiarity in AD site & services.
Basic knowledge in OS Hardening.
Hyper-V & VMware.
Installing & Troubleshooting of Micros POS.
Installing & Troubleshooting of QSR Systems
,
School