CATERING SUPERVISOR
Private Company
Total years of experience :17 years, 6 Months
• Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
• Coordinating staff training with crew trainers
• Maintaining a cooperative and harmonious working relationship between management team and your crew
• Handling HR issues as they arise, including disciplinary write-ups
• Conducting crew meetings as needed to discuss operations procedures and promotions
• Conducting weekly inventories
• Controlling payroll to meet company labor cost standards
• Controlling inventory to meet company GAP standards
• Supporting management team and General Manager in their operational decisions
• Maintaining reports and records based on company standards and in full compliance with state and federal regulations
• Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
• Assuming responsibility for cash for all shifts, including bank deposits and ensuring that all cash procedures are properly adhered to
• 1Maintaining professional appearance and demeanor at all times
• Ensuring that all sanitation, safety and security policies and procedures are observed and enforce
Address: Silsila Trading Development L.L.C.
P.O. Box 45954 Abu Dhabi, U.A.E.
Period of Employment: December 2012 till June 22, 2013
Job Title: OUTLET SUPERVISOR
Duties and Responsibilities:
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
• Keeping records and preparing reports
• Planning and Scheduling work
• Training Personnel
Name of Employer: TIARA CAFE (National Drilling Company)
Address: Silsila Trading Development L.L.C.
P.O. Box 45954 Abu Dhabi, U.A.E.
Period of Employment: December 2011 till date
Job Title: OUTLET SUPERVISOR
Duties and Responsibilities:
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of restaurant.
• Coordinate with various departments and ensure staff set up and supply remains according to departmental standards.
• Prepare documents and maintain adherence to departmental standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
Name of Employer: Tiara Fine Dining Restaurant (Marina Tower)
Address: Silsila Trading Development L.L.C.
P.O. Box 45954 Abu Dhabi, U.A.E.
Period of Employment: October 2009-December 2011
Job Title Stock Controller
Duties and Responsibilities
• Processing purchase orders
• Reconciling delivery notes with purchase orders
• Recording serial numbers where applicable
• Organising stock on shelves and buckets
• Place stock in designated areas for on going projects
• Monthly stock take and reconciliation of stock
• Testing returns and repair equipment
• Arranging repairs and returns with manufacturers and supplier
Name of Employer Biella Italian Restaurant (Marina Mall)
Address Silsila Trading Development L.L.C.
P.O. Box 45954 Abu Dhabi, U.A.E.
Period of Employment November 2007 -October 2009
Job Title CAPTAIN WAITER
Duties and Responsibilities:
• Responsible for maintaining service standards in accordance with established policies and procedures.
• Responsible for ensuring guests receive the highest possible level of service to maintain overall satisfaction on a consistent basis.
• Responsible for evaluating, responding to and taking necessary action regarding guest comments relating to the restaurant.
• To build up good guest relationships with regulars and new visitors to the restaurant.
• To have a good knowledge about other outlets, promotions and packages
• To build a strong relationship with the team.
• To assist the Restaurant Manager in achieving Food and Beverage and Restaurant goals.
• To have good knowledge of the departmental objectives.
• To have a good knowledge of business level at all times.
• To have a full and complete knowledge of food and beverage served in the restaurant.
• To carry out all duties and tasks of the Restaurant Manager when off or absent.
• Responsible for preparing weekly schedules, based upon occupancy forecasts, to ensure appropriate staffing while maintaining payroll budget.
• To assign areas of responsibility to each individual throughout service.
• To organize team members breaks following business level controlling time.
• To check standards of team members on personal hygiene and grooming.
• To control all cashiering practices and to proceed to regular check on micros, during serving period, controlling item postings, covers, discounts.
• Responsible for maintaining cleanliness and organization of department operating and storage areas.
• Responsible for initiating, developing and implementing operating standards designed to improve department's performance.
• To maximize revenue through sales and increase average check through up-selling training and motivational techniques.
• To assist in the work of the host/hostess and team members, replacing them when necessary through breaks or forced absence and providing back-up when necessary.
Name of the employer: SEVEN ELEVEN
Address: San Miguel, Tarlac City Philippines
Period of Employment: November 2006 to October 2007
Job Title: STORE SUPERVISOR
Duties and Responsibilities:
• Keeping maintenance operations running smoothly and efficiently
• Promoting teamwork
• Maintaining Discipline
• Keeping Morale High
• Getting the right person time on the job at the right
• Maintaining the quality and the quantity of work
• Checking and inspecting jobs and personnel
• Using and storing materials economically
• Keeping records and preparing reports
• Planning and Scheduling work
• Training Personnel
• Procuring the supplies and equipment to perform the work
• Inspecting, caring for, preserving equipment and Giving orders and directions
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance
• Strives to improve service performance.
TERTIARY ❑ DIPLOMA OF HOTEL AND RESTAURANT MANAGEMENT SAINT PAUL COLLEGE PANIQUI TARLAC, Philippines 2006