Duty Manager
Qatar Aviation Services
Total years of experience :21 years, 2 Months
Lead, plan, organize handling critical proceedings through liaisons with station managers and airline representatives as well a airport and local authorities.
Perishable Cargo Regulation - January 13 & 14 2011 Qatar Aviation Services (Qatar Airways),
Training Office.
Basic First Aid Training - April 21, 2011 Qatar Aviation Services (Qatar Airways), Training
Office at D-Ring Road.
QATAR AVIATION SERVICES ( Doha, Qatar)
Cargo Services Duty Officer: February 2013 to November 2013
Plan, monitor and control all activities related to cargo and mails on a shift basis to maintain
quality of customer service rendered to various clients. Ensures that all staff adheres to the outlined company policies and procedures as well as upholding the set standards for safety and
security.
Plan, monitor and control all activities related to cargo and mails on a shift basis to maintain quality of customer service rendered to various clients. Ensures that all staff adheres to the outlined company policies and procedures as well as upholding the set standards for safety and security.
QATAR AVIATION SERVICES ( Doha, Qatar)
Cargo Services Supervisor: August 27 2007 to January 2013
Handles the Cargo Import Breakdown as a Shift Supervisor. Exemplified highly satisfactory
performance and results in the areas of: Export / Import: - Manages flight allocations ( Average of 80 flights per shift) to all import agents and makes sure that target deadline are met. This forms as part of monitoring for the
cargo agents to meet their IKOs.
- Prepares excel spreadsheet reports for managements perusal on a daily basis.
These reports include manpower tonnage/distribution and daily allocation of flight
assignment.
- Ensures that cargo whether HUM remains, Live AVI, DG cargo, transit, high value,
perishable or general cargo are placed in their corresponding holding areas.
- Promotes good coordination & communication with the Ground Services ( Load
Control Team Leader), Tracing department, customer service, Export Team and out stations as well as airport cargo safety practices.
Warehouse Management: - Ensures that ALL shipments for VNA location is properly scanned in its proper
location.
- Regularly checks the performance and accuracy of RF scanners.
- Calls for regular check up and maintenance of VNA and BT forklifts to ensure that
these equipment are working properly.
- Maintains good housekeeping practice at the warehouse.
Customer Service: - Makes sure that ALL documents coming from the flights are immediately released to documentation office to effect the processing of customs clearance.
- Prioritizes shipments that are for express delivery and makes sure that the customer gets them in time.
People Management: - Coaches Cargo Agents and cargo handlers as to how to manage their flights to enable them to be more efficient. They are taught how to think out of the box to
ensure a more effective and accurate performance are drawn out from them.
- Regularly nominates staff for further training to enhance their knowledge and skills
related to cargo operations.
- Promotes an intense Team Spirit among the men to boost their morale and to maintain teamwork.
Prepared the QAS Cargo Quality Procedures Manual for 2011.
Manage the import operations based on company set standards on safety and security.
Cargo Warehouse & ULD Handling - July 24 - 28 2011 Qatar Aviation Services (Qatar
Airways), Training Office.
Live Animal Regulation - April 29 to 30 2008 Qatar Aviation Services (Qatar Airways), Training
Office.
Dangerous Goods Category 6 - October 21 - 26 2008 Qatar Aviation Services (Qatar Airways),
Training Office.
DHL WORLDWIDE EXPRESS (PHILIPPINES) CORPORATION
Network Control Supervisor: November 2001 to April 2006
Handles the Network Control Group as the Shift Supervisor. Exemplified highly satisfactory
performance and results in the areas of: Export / Import: - Responsible in monitoring all Outbound and Inbound shipments of DHL
- Sends out service alert thru Operations Update Reporting System for delayed
shipments
- Answers to telephone queries of clients and customer service agents regarding export requirements.
- Facilitates proper documentation of inbound/outbound shipments required by the airline and customs.
- Prepares flight schedule of our outbound materials, space booking with airlines as well as transmitting flight alerts to final destination
- Performs Commercial Airline Haul Management System data entry and monitoring
- Monitors the Unified Airline System in compliance with Singapore Regional
Standards
Warehouse Management: - Manages the undelcage wherein we place all shipments that has incomplete address or needs new consignee information. Handles damaged shipments.
- Actively assist clearance of shipments in bond.
Customer Service: - Prepares HAWB for walk-in clients, Return-To-Origin shipments and re-direct
shipments.
- Supervises CS Agents located at the DHL Gateway
- Works in coordination with the operations team and customer service at main office
- Performs tracking and tracing of shipments
- Answers shipment queries from external and internal clients regarding import and export concerns/issues.
People Management: - Monitors performance of staff with regards to their respective duties and responsibilities making sure Key Performance Indicators are met. Gives helpful
suggestions and facilitate learning to further enhance performance of concerned staff to help them meet their individual Key Performance Indicators.
- Makes suggestions to the manager for possible training opportunities and advancement for my staff and improvement with existing operational procedures.
Manage & control import and export operations including billing invoice and customs clearance. Ensures that proper and on time checkpoints are in place. Monitors flight schedules and arrange space booking with airline representatives.
Philippines, Incorporated
Training on Visual Basic - September 5 to December 5, 1997 Weserv Systems Philippines,
Incorporated
Training on Shipment Control Library, Air Cargo Automation, Import Accounting System and Transportation Standardization Programme - December 2002 at DHL Express
Regional Control System Training at Asia Pacific Information System (APIS) in Kuala Lumpur
Malaysia sponsored by DHL Singapore Regional Office - February 17 to 18, 2004
Coaching: Developing High Performance Workshop by SGV-Development Dimensions
International - March 15, 2004 DHL Express
Commercial Air Linehaul Management System - March 26 and 27, 2004 DHL Express
Business Communication by Guthrie and Jensen - Consultants to Management March 25 to 28, 2003 at DHL Express
Project Management by Franklin Covey - May 2003 at Regus Building, Makati City
Familiarization on the Basic Operations at the DHL Hong Kong Hub - December 2002 DHL
Express - Hong Kong.
Training on Dangerous Goods - August 2002 DHL Express
Training on Clear in the Air Version 3.0 - September 2002 DHL Express
Training on Shipment Control Library Version 5.0 - November 2002 DHL Express
Training on Flight Management Module - December 2002 DHL Express
People Handling Skills (The Key to Supervisory Effectiveness) by Guthrie and Jensen -
Consultants to Management 19, 20 & 21 March 2003 at DHL Express
MAERSK LOGISTICS FILIPINAS, INC
Contracted Warehousing Requirement of LEVI STRAUSS PHILIPPINES, INC.
Customer Service / Inventory Management Support: March 2000 to August 2001
- Our Team at Levi's primary responsibility is to properly and efficiently handle its
warehousing requirements as well as its logistics. We are tasked in the proper
management of its finished goods from receipt from sub-contractors up to the delivery to various Levi's Dealers nationwide.
- We are handling more than thirty-five (35) personnel involved in two different shifts.
- Responsible in making sure that monthly sales target for both Levi's and Dockers
accounts are met. Monitors inventory movement of finished goods as well as checking said inventory for damaged and defective items and makes certain that
these items never reaches Levi's customers.
- Sees to it that the whole work place including the warehouse are at its best condition so as not to damage the finished goods, keeping our environment customer-friendly.
- Assists in assuring smooth and cost effective warehouse operations.
- Ensures that all in-house correspondence, discussions, materials etc. are kept strictly
confidential and under no circumstances must any information be revealed to other
persons outside the organization without prior approval or authorization from management. As a member of Maersk Logistics Filipinas, Inc., I actively take part in
creating a unique and motivating work environment.
GOODYEAR PHILIPPINES, INC
Inventory Management Assistant: June 1999 to October 1999
- Responsible for the monitoring of inventory reports and makes necessary actions to correct any possible irregularities. Prepared adjustment entries and stock corrections
necessary to balance the actual inventory count per books.
WESERV SYSTEMS PHILIPPINES, INC
Systems Engineer Trainee / Programmer: June 1997 to April 1999
- Responsible for developing screens and functions for basic accounting software that the company sells to multi-national companies established here and abroad. Also
performed debugging tasks and troubleshooting.
ALCATEL PHILIPPINES, INC
Accounting Assistant: June 1995 to March 1997
- Responsible for the recording and monitoring of the books of X6 Project for PLDT
Zero Backlog Program. Recorded daily transactions for both the Head Office and
Warehouse accounts.
- Prepared monthly depreciation schedules for all company vehicles.
- Verified invoices, delivery receipts purchase orders and uploads data into the accounts payable system.
- Prepares subsidiary ledgers to support financial data being submitted to various
government entities and business partners.
METRO MOTORS SALES, INC ( NISSAN CARS)
Credit and Collection Officer / Administrative Assistant /Accounting Assistant: May 1992 to May 1995
- Responsible in the preparation and monitoring of accounts receivable report of units
sold under financing scheme and makes sure that they are collected within the required period of time.
- Processed also financial documents and assisted in the collection of loan proceeds from banks and financing firm.
- Ensures that additional financing requirements and deficiencies are immediately dealt
with.
- Recorded cash/check related transactions into the cash disbursement book and vouchers payable record.
- Prepares journal entries in the general ledger.
SYNERLOGIC CONSULTING AND TRADING
Account Executive: September 1991 to May 1992
- Responsible in maintaining close contact with existing clients. Answers to phoned in queries regarding services offered by the company.
- Prepared proposals/quotations/demo materials for presentation to prospective
clients.
- Attended to other logistic requirements of existing clients that may be served by the company.
SAGARA METRO PLASTICS INDUSTRIAL CORPORATION
Import and Export Assistant: August 1991 to April 1992
- Responsible in liaising documents at the Bureau of Customs, Board of Investments and Central Bank
- Prepares bank guarantees, export declaration and other documents needed by the company's import and export transactions.
- Prepares tracking records regarding the flow of the company's importation of machineries and equipment, raw materials and factory supplies as well as
exportation of finished products to other countries such as Japan and Thailand.
Tools Used: Lotus Spreadsheet, Word Perfect, Flow Chart, Quattro, Windowing System, Microsoft
Office, Microsoft VisualBasic, Microsoft Visual C++, Visio, PRO IV, PRO IV Superlayer, PRO IV GUI
Information System Application Menu developed under AS-400 environment, Levis' Distribution System,
Shipment Control Library, Air Cargo Automation, Ground Operations Processing, Undel Inventory Control, Import Accounting System, Shipment Tracing Module, Flight Management Module, Shipment
Information System, Clear In the Air, Unified Airline System, Commercial Air Line haul Management
System, PC-Doc, DHL Intranet, ORYX System and Lodige.
TRAININGS AND SEMINARS ATTENDED (Chronologically Enumerated)
Training on Customer Care Nissan - October 2 to 4, 1993
Training on Expanded Withholding Tax (EWT) - March 8 to 11, 1996 Alcatel Philippines
Training on Programming "C" Language - June 1 to September 1, 1997 Weserv Systems
COLEGIO DE SAN JUAN DE LETRAN Bachelor of Science in Commerce Major in Accounting April 1991
Completed College Degree on Bachelor of Science Major in Accounting