Production Supervisor
SILVER SIGN ADVERTISING
Total years of experience :0 years, 10 Months
& Customer Service Lead Generation / Event Verification
Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
Determines requirements by working with customers and maintain relationships of both internal and external clients.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Effectively deal with job stress, angry callers, and upset customers.
Display time flexibility towards shifts as per work floor requirements and other duties as assigned.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Help company attain the highest client service ratings (as determined by external auditors) - earn 100% marks (as possible) in all categories including communication skills, listening skills, problem resolution and politeness.
Collect data from multiple sources, study it carefully then make recommendations to a company on how to improve its operations.
Check for incorrect information and formatting to fulfill company quality control policies in addition to correcting any errors introduced during the manual data entry process.
Develop graphs and reports in relation to data gathered.
Researching specific data that is relevant to the assigned product.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Directs visitors by maintaining employee and department directories; giving instructions.
Answers telephone calls, determines nature of call and forward to the appropriate individuals.
Administer all reservations, cancellations and no-shows, in line with company policy.
Schedule & maintain appointment diary either manually or electronically
Maintain personal knowledge by completing in-house training and workbooks.
Be involved and contribute at team meetings or any other issue that needs to be improve.
Carry out instructions given by the management team and head office.
Operate office equipment such as fax, copiers, printer and phone system.
Assist the management in all business related activities, maintain safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Provide general administrative and clerical support.
Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
Contact businesses or private individuals by phone.
Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
Obtain customer information and possible customer leads.
Maintain customer/potential customer databases and follow up on initial contacts and/or possible clients.
Complete record of telephonic interactions, orders and accounts.