NATRAJ VYRAGYAM

 Business Development and Marketing.
 Introduction of new product line and promotion.
 Administered daily operations to ensure policies were adhered to and understood by sales staff.
 Managed market expansion in Dubai, Abu Dhabi and Al Ain capturing prospective customers while strengthening regional reputation.
 Developed and launched new production line and programs, designed new product catalogue resulting in 450, 000 Dhs/month additions to existing production line.
 Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of sales team.
 Led business development and expansion activities while finalizing strategic alliances and maintaining partnerships. Liaised and sustained healthy relations with key accounts.
 Collating and arranging submittals like pre-qualifications and quotations for securing project approvals and for projects during submission of tenders.
 Passed on updated process information to the staff. Liaised with customers and ensured high satisfaction levels were achieved through proper servicing & compliance with quality guidelines.

• Business Development and Expansion.
• Establishing alliance with 30 and above clients, some of them are leading contracting companies in construction field.
• Successfully grew the sales from 40 % to 55 %, delivering exceptional customer service in the sales territory.
• Evaluate and train other staff over Operations, Sales Targets, Customer Service and Build Relationships.
• Develop and implement sales plans and target penetrate construction market.
• Recommended product ideas supported by the construction, Retail and building industry.

• Provide executive level presentation at high-stake meetings with prospects, clients and technology/ channel partners.
• Work closely with product and services marketing: Channel feedback on product features and functions, trends, program needs, customer outreach programs and events.
• Business Development and Expansion.
• Building alliance and partnership.
• Key account relationship and management.
• Executive negotiations and presentations.
• Multi channel Product distribution.
• Work with Customer to ensure timely payments against invoice.
• Travel 60 % of time.

• Update process requirements given by Technical Support Group in United States (USA).
• Specialized in providing service to American customers.
• Providing update process information to the staff.
• Contact end customer, enquire service quality and service satisfaction.
• Marketing and introduce new products to the staff.
• Train the staff to acquire process knowledge.

 Managed three retail stores.
 High efficiency in customer service & facilities, Special Promotions.
 Led a team of 21 with three store managers, to achieve sales targets and efficiency levels.
 Looked after the maintenance of the shop, stock intake and updation of stock orders with regard to Food and Beverages and petroleum products (fuel, gas, oils and diesel).
 Maintained staff rosters and job details.
 Provided prompt responses to customer queries/ complaints.

• Providing better Customer Service and facilities
• Team leader for product marketing
• Marketing of latest mobile technologies in corporate sectors
• Out bound calls management.
• Solving Financial Issues of the customers limit upto $10, 000.
• Briefing the team of the latest technologies and products.
• Day to day financial reporting to the Head office.
• Helping the front end call centre associates.