RELATIONSHIP OFFICER - MERCHANT ACQUIRER
ProjectEngage Inc
Total years of experience :5 years, 9 Months
• Responsible for Marketing and establishing new merchant accounts of Maya's POS Terminals.
• Maintain relationship of existing accounts by providing regular visit in a month and give aftersales support by distributing merch and provide solutions for their concerns and also making sure that terminal rolls are sufficient.
• Meeting and exceeding KPIs such as Merchant Sales Volume (MSV) by onboarding NTB merchants to increase Maya's market share.
• Prepare documents checklist for the new Maya's signed-up merchants and forward complete documents to Sales Operation Team for review and onboarding.
• Handle and troubleshoot merchants concerns.
• Train the merchants basic procedures and functionalities of the POS Terminal.
• Responsible for product training to teams, assist and provide strategist for achieving and exceeding sales target.
• Responsible in managing SAP software.
• Responsible in uploading Salesman Target in the system and also provides sales update and report for the corresponding teams.
• Responsible in Warehouse Inventory, making sure accuracy of records between physical counts and system counts.
• Work together with other departments, such as logistics and procurement, to effectively manage and prioritize incoming and outgoing shipments
• Manage and supervise a team of order-processing associates, providing guidance, training, and performance feedback to ensure optimal productivity.
• Oversee all aspects of order processing, including order entry, order validation, invoicing, and shipping, to ensure accuracy and timely execution.
• Collaborate with sales, customer service, and warehouse teams to address
order-related issues, such as order changes, cancellations, or expedited
• Manned scanning and copying machines to convert physical documents into digital copies for storage in document management systems.
• Maintained document review and approval procedures for confidential or sensitive information, controlling flow of documents.
• Sorted, stored and retrieved electronic and hard copy documents for clients and staff from company systems and files.
• Utilized computers in organizing and distributing documents within organizations, logging document activity for audit purposes.
• Familiarization in using SAP software and MS Office Suites.
Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person and office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable.
Provide basic and accurate information in-person and via phone/email.
Maintain office security by following safety procedures and controlling access via the reception desk ( monitor logbook, issue visitor badges)
Update calendars and schedule meetings.
Preform other clerical receptionist duties such as filling and photocopying.