Junior IT Field support specialist
Azadea
Total years of experience :15 years, 3 Months
• Configuring Cisco Switches to be deployed on new and existing shops. ( cisco catalyst 2960 series )
• Perform new software analysis, installation and implementation - chromecast, Techno serve network media broad cast, wireless network projector, Zebra machine price labelling.
• Supports IT projects such us pre-opening phase and Network migration.
• System software’s installed and manage - Veeam client back and replication, Symnatec Anti-virus, Microsoft System Center Configuration Manager 2012 (SCCM 2012)
• Preparing the shop for installation from network infrastructure design to system and network deployment.
• Configuring IP cameras and installation ( IP camera models: AXIS and Vivotek)
• Preparing backup and or restore images using Acronis backup and restore
• Troubleshooting of Computer hardware installation of new OS and other software applications.
• Hardware Analysis on existing and newly deployed.
• Installation of new laptops and desktops to users, windows update to new OS windows 10 with different Desktop Brands and model. Uses acronis for image restoration and backup.
• Performing basic network task - crimping of cables, IP camera installation, organizing cables in the IT cabinet following network best practices.
• Knowledge in different clients retail software used in various retail brands such as, (Zara Home, Bershka, Calzedonia group, Micros systems by Oracle, Virgin Megastore Elvis and other azadea retail groups.) These includes other network and handheld peripherals required in the store( e.g. IPAD software, MKD screens, Music system, KDS, Aruba switches and router, Phion Firewall)
• Perform monthly back up of database
• Responsible for supporting Branch offices and Partner Countries(AD, Exchange, Backups)
• Creating user accounts, permissions, and mailboxes from our Active directory
• Background administering Active Directory and Microsoft Exchange Server
• Maintaining infrastructure and desktop application licensing.
• Providing technical training to end users.
• Generates Export Reports for the statistics report of the Agents,
• Troubleshooting technical support calls from a specific Networking Devices such as: Routers, Wireless Adapters, Ethernet Adapters, Media Server, Bluetooth and Print Servers.
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems .
• Handling IT personnel’s and giving instructions and procuring their job designations.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Support more than 60 end-users with computer, network systems and peripheral devices.
• Installed Firewall and Joined all computer users to Domain Server
• Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems, Cisco Routers and Telco connectivity.
• Perform installation of Fedex Software shipping services to all clients.
● Oversee network and server and all other applications that is being used on the operations, this includes Active Directory, AXIS camera Server, Keri Door systems access, Blackberry Enterprise Server, Syscom IP Telephony and Microsoft Office tools.
● Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales, Making sure to give out 4 minimum quotations before providing LPO to the accounts.
● Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
● Ensuring data is backed up on a regular basis
● Overseeing computer security and anti-virus updates etc.
● Carrying out computer "housekeeping" tasks.
● Providing IT support to computer users within the office
● First port of call and initial troubleshooting of IT problems and resolving if possible
● Logging all IT problems and resolutions
● Overseeing file management on centralized resource (e.g. server) or on individual workstations
● Inducting new staff on IT systems (adding new exchange mails, access cards and Laptop turnover).
● Installation of needed applications to users.
● Keeping inventory of hardware and maintenance records
● Ensuring all software is properly licensed.
● Input into IT acceptable use policy development
● Keep abreast of IT technology, maintain library of information