Customer Technology Specialist/IT Consultant
fedex express
Total years of experience :19 years, 8 Months
• Perform monthly back up of database, Surveillance cameras and office Data files.
• Generates Export Reports for the statistics report of the Agents, and sales output
• Holds all customers in preparing their supplies and making sure the FedEx Ship Manager Software is perfectly working on their computers. Minimum of 20 customer visits is the target per week.
• Troubleshooting technical support calls from a specific Networking Devices such as: Routers, Wireless Adapters, Ethernet Adapters, Media Server, Bluetooth and Print Servers.
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
• Handling IT personnel’s and giving instructions and procuring their job designations.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Support more than 60 end-users with computer, network systems and peripheral devices.
• Installed Firewall and Joined all computer users to Domain Server
• Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems, Cisco Routers and Telco connectivity.
• Perform installation of Fedex Software shipping services to all clients.
• Supports in installation, migration, troubleshooting of Tracker/Scanner used for the shipments.
• Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems CISCO hardware Routers switches and Telco connectivity.
●Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
●Expertly installed, configured, monitored and troubleshot computer hardware and software (Windows and Linux Operating systems).
●Handling IT personnel’s and giving instructions and procuring their job designations.
●Procured, received, documented and tracked inventory of all computer equipment and software licenses.
●Support more than 80 end-users with computer, network systems and peripheral devices.
●Collaborated with telecommunication team to troubleshoot E1 lines and company-wide phone problems.
●Acquired skills in shell scripting/CLI command (Unix/Linux).
●Implemented a VPN solution via the Internet to enable a secure connection between a remote location and corporate headquarters in Australia and UK.
●Developed and managed Servers and software’s like MS Sql Server 2005, Microsoft Server 2000, 2003 and all Linux Distribution, (Centos, Ubuntu, Fedora etc.)
●Developed and customized scripts that resulted in improved systems monitoring and ensure automated backup of database and Voice Files
●Responsible in the maintenance, troubleshoot and configuration of backbone switches, Modems, Cisco Routers and Telco connectivity.
●Prepared proposals for wide variety and cost effective network projects includes VOIP and Internet Providers.
●Coordinates with the Head Office Administrator in Australia by handling complaints sending call recordings and call history of the agents.
●Generates Export Reports for the statistics report of the Agents
●Implemented a system for testing administration, tracking reports that provide sharing of test plans/results among team members.
●Receiving technical support from clients.
●Developed and managed Servers and software’s like MS Sql Server 2005, Microsoft Server 2000, 2003 and all Linux Distribution, (Centos, Ubuntu, Fedora etc.)
●Assigned in Installing and developing brand eCommerce web sites.
●Administers and installed the Live Chat support for the Client (Php live chat support).
●Excellent - Shell scripting (Bourne), HTML
●Managed Leads to be use for operations.
●Ensures to run campaign accordingly to what the client requested.
●Backup of database on development servers and ASTERISK servers
●Web site development and design using OScommerce CREloaded.
●Knowledgeable in Mysqladmin database (Sql queries).
●Assigned in tracking call results and reports.
●Developed Web course information reports
●Procured Installation of Asterisk for Centos Distributions
●Implement Daily bug tracker to monitor issues on Web sites and primarily the concerns of clients.
●Experienced with a broad range of software, utilities and protocols on Linux Environment like: TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, ifconfig, route, netstat, HTTP, SMTP, POP3/IMAP, Sendmail, Sar, ntop, webmin, Mantis, MySQL, MRTG, samba, Remote management, SSH, SSL, IPchains, htaccess, tar, dump.
●Managed from planning through completion, a Windows 2000 and 2003 server, network and printer shared server implementation.
●Developed and managed Servers and software’s like MS Sql Server 2005, Microsoft Server 2000, 2003 and all Linux Distribution, (Centos, Ubuntu, Fedora etc.)
●Receiving technical support from outside consultants.
●Directed design and installation of complete LAN infrastructure.
●Troubleshooting of Computer (hardware and Software)
●Monitoring the line of clients and agents calling to states using VOIP
●Monitoring Asterisk server.
●Defused and resolved long-standing conflicts and department problems by establishing standardization of applications, PC Desktops and Network systems.
●Conducting Interviews for IT applicants.
●Participated in staff recruitment, hiring, and training for staff valuable management.
●Troubleshooting technical support calls from a specific Networking Devices such as: Routers, Wireless Adapters, Ethernet Adapters, Media Server, Bluetooth and Print Servers.
90% overall GPA