IT Technical support
مؤسسة الهدى التعلميه
مجموع سنوات الخبرة :14 years, 0 أشهر
• Installing, creating and managing machines & resources. Using VM Ware
• File Sharing services (setup/permissions/access) for all servers and users shared folder .
• Print Server: Configure and manage all print servers roles.
• Technical documentation: Documentation creation /updates.
• Active Directory :configure and manage DNS, DHCP, Windows deployment services, PS Scripting, managing OUs, managing Group Policies and all other DCs related functions
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection using Damware SW.
• Management of TCP/IP network including DHCP, DNS, Print Service, Mail Relay.
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• testing and evaluating new technology