Customer service representative
Gulf International Bank GIB
Total des années d'expérience :10 years, 3 Mois
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-respond promptly to customer inquiries.
-obtain and evaluate all relevant information to handle product and service inquiries
-maintain customer databases
-communicate and coordinate with internal departments
-provide feedback on the efficiency of the customer service process
* B.A. in English Language, from College of Art, Dammam University, Dammam, Saudi Arabia, June 2012