Senior Technical Support and Presales Engineer
Alhamrani Universal Company
مجموع سنوات الخبرة :17 years, 9 أشهر
• Maintains client and company confidence by keeping information confidential and secure.
• Prepare and deliver samples and/or quotations to customers, while providing technical expertise to
• turn the quote into a sale.
• Oil & Gas experience working with ARAMCO for the past 3 years.
• Drive and participate in troubleshooting, corrective and preventive maintenance activities.
• Providing technical support and training for ELV, AIS and VTMS.
• Working closely and collaboratively with customers to devise effective solutions.
• Undertake all Design, Pre-sales and Technical support tasks related to AIS system, VTMS, COSPAS -SARSAT system.
• Work with Senior Management on Sales Strategy by Analyzing Present Sales Reports and Market current and near future needs.
• Liaised with Vendors team to meet and exceed sales targets for new business in assigned territory by using my network.
• Hired, supervised and coached 3 employees on sales strategies to optimize performance
• Analyze Employee Sales Productivity to Make Strategy Decisions.
• Utilizing corporate resources and initiating the sales process build and nurture new accounts as well as prospect and build new relationships.
• Partner with the marketing team to contribute information towards the marketing strategy by monitoring competitive products and reactions from the industry.
• Analyze, plan and develop requirements and standards in reference to scheduled projects.
• Assign and oversee daily tasks of technical personnel while ensuring all subordinates are
• actively working toward established milestones.
• Managed technical integration, systems engineering program management, customer support and program management.
• Increased employee productivity by 40% through training and mentorship.
• Prepare and deliver samples and/or quotations to customers, while providing technical expertise to turn the quote into a sale.
• Responsible for training and product presentations.
• Prepare all required technical and operational papers and reports and present them whenever required.
• Drive and participate in troubleshooting, corrective and preventive maintenance activities.
• Gained customer acceptance by demonstrating cost reductions and operations improvements
• Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary to procure replacement parts
• Perform preventative maintenance and calibration of equipment and systems.
• Assemble, test, and maintain circuitry or electronic components according to engineering instructions, technical manuals, and knowledge of electronics, using hand and power tools.