EXECUTIVE HR ADMINISTRATOR
Griffin Project Development Consultants
Total years of experience :10 years, 8 Months
Management Representative for the ISO documentation and implementation of Integrated Management System for Griffin Consultants (Quality, Health, Safety, Environment and Energy Management System).
Demonstrated executive skills in Administrative, Secretarial and Clerical Support, Document Control, Calendar & Correspondence Management, Purchasing, Research and Basic Data Analysis, Reports, Presentations, Meetings and Conference Calls, Artwork Designs.
HR - Benefits Administration, Timekeeping, Payroll Encoding, Sourcing and Screening and New Employee Onboarding, Employee Engagement (Planning of in-house or off-site activities, teambuilding, celebrations, etc.), UAE Labor Law, Visa Processing Procedures, Medical Insurance Processing Procedures
Handles details of a highly confidential and critical nature
• Answers and screens phone calls and manages the General Manager’s mails and emails
• Schedules and coordinates appointments, meetings and events, including registration and travel arrangements as necessary.
• Transcribes drafts, proofreads and revises correspondence, memos, flyers, agendas, minutes of meetings, resolutions and policies.
• Assists in the completion of various forms, notices and other communications / which may require posting and/or publication.
• Assists General Manager with customer inquiries and problem resolution.
• Exhibits ability to constructively deal with conflict and afford effective resolutions
• Suggests policy changes in order to streamline business operations
• Provides transcription and dictation of minutes of meeting
• Obtained and evaluated all relevant information to handle and resolve customer’s inquiries and complaints
• Communicated with different cargo companies in regards to the customer’s shipping inquiries
• Responded to queries via e-mail and live chat with multiple customers all at the same time
• Recommended ideas and solutions with the team and manager for improvement of team’s performance
• Trained new hires (one-on-one coaching) when assigned and reports to the manager
• Demonstrated effective, clear and professional oral communication when handling customer’s concerns, complaints and billing inquiries and when pitching for sale
• Utilized appropriate sales and retention guidelines to properly process customer requests to add or disconnect services
• Troubleshoot basic service issues and schedule on site service calls when necessary
• Maintained acceptable performance metrics such as quality, productivity, first contact resolution and attendance
• Conducted online research and prepared for broadcast in advance (fact-checking, script or show outline preparation) and presented clear, informative and entertaining information to the audience (current affairs, traffic reports, weather conditions, music)
• Ensured that my program is running smoothly, while occasionally speaking live to the audience. (holding radio contests, taking song requests, questioning callers and performing interviews)
• Appeared at live events (radio station-sponsored parties) and promotional events. Also assists organizers in making sure that event runs smoothly
• Gathered information and conducts research of the companies that wants to be advertised on air. Created commercial scripts
• Composed accurate, engaging and creative news stories for the assigned TV anchors and reporters. Required putting together information on the spot with little preparation time for on-air delivery using multiple sources to meet broadcast deadlines.
• Travelled and works with reporters in investigating and preparing news stories they will report, which include covering events, researching and interviewing people without missing any details
• Transcribed interviews of the reporters
• Camera-handling and video editing
• Made sales, through persuasion, to retain existing customers and attract new customers to renew or subscribe to GN newspaper within September to December to avail the voucher booklet. Exceeded or maintained minimum sales, quality and productivity standards
• Built rapports and adjusted sales scripts to better target the needs and interests of the customers
• Processed payments and took pertinent information such as card details, addresses and phone numbers
• Handled and managed large amounts of daily assigned list of outbound calls in a timely manner
• Meet quality assurance requirements and other key performance metrics
• Prepared source data for computer entry by compiling and sorting information; establishing entry priorities
• Processed client’s source documents by reviewing data for deficiencies, and calling clients for incomplete documents
• Entered client’s data into the system and ensures to finish all forms before deadlines
• Maintained client’s confidence in protecting confidential documents
• Made sales, through persuasion, to retain existing customers and attract new customers to renew or subscribe to GN newspaper within September to December to avail the voucher booklet. Exceeded or maintained minimum sales, quality and productivity standards
• Built rapports and adjusted sales scripts to better target the needs and interests of the customers
• Processed payments and took pertinent information such as card details, addresses and phone numbers
• Handled and managed large amounts of daily assigned list of outbound calls in a timely manner
• Meet quality assurance requirements and other key performance metrics
GEMS Alumni