حسام الفأر, System Support Specialist

حسام الفأر

System Support Specialist

Ajman University

البلد
الإمارات العربية المتحدة - عجمان
التعليم
بكالوريوس, Computer Engineering
الخبرات
19 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 7 أشهر

System Support Specialist في Ajman University
  • الإمارات العربية المتحدة - عجمان
  • أشغل هذه الوظيفة منذ أكتوبر 2015

Evaluates system potential by testing compatibility of new programs with existing programs.
Evaluates expansions or enhancements by studying workload and capacity of computer system.
Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
Maximizes use of hardware and software by training users; interpreting instructions, answering questions.
Prepares reference for users by writing operating instructions.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications.
Contributes to team effort by accomplishing related results as needed.

Senior Technical Support Specialist في Ajman University
  • الإمارات العربية المتحدة - عجمان
  • أشغل هذه الوظيفة منذ مايو 2006

Software packages installation/configuration of computers as per each department needs.

Manage and control all the software used in the company (distributing some applications to clients, avoid some software that stored in the network to be available to the clients).

Second level troubleshooting for some critical cases.

 Involved in the installation & maintenance of the computers

Handling the network with all their connectivity & server
administration using Windows 2000 Server

 Maintenance of computer network, web administration
field equipment

 Responsible for designing, coding, implementation and
maintenance of application system

 Software design and development, including integration of
existing and future systems

 Software testing and Quality Control

Head of IT Section في Gulf Co-operation University College
  • الإمارات العربية المتحدة - عجمان
  • أبريل 2004 إلى مايو 2005

 Responsible for all installation & maintenance of the
computers

 Handling the network with all their connectivity & server
administration using Windows 2000 Server

 Responsible for the Maintenance of computer network,
web administration and field equipment

 Responsible for designing, coding, implementation and
maintenance of application system

 Documentation of all work, including specifications, users
manuals, flowcharts, and technical documentation

Instructor في Applied Science University
  • الأردن - عمان
  • أغسطس 2003 إلى ديسمبر 2003

 Instruct students in the general maintenance of Hardware
& Software courses

 Assisted the professor during weekly course laboratory
sessions

 Proof read and refined homework assignments handed in
class

 Clarify starting point and next steps

 Debugging and testing

الخلفية التعليمية

بكالوريوس, Computer Engineering
  • في Applied Science University
  • يونيو 2003

Specialties & Skills

Server Software
Web Application Design
System Integration Testing
Windows Network Administration
Software Quality Control
-Professional in Internet Browsing : Tools, Web Designing, Browsing, Searching Techniques & interne
-Knowledge of Computer Networking
Knowledge of Graphic Programs & image processing

اللغات

الانجليزية
متوسط

التدريب و الشهادات

MICROSOFT CERTIFICATIONS (الشهادة)
تاريخ الدورة:
June 2012
صالحة لغاية:
June 2012