Technical Support team Leader
Landmark group-Emax
Total years of experience :14 years, 7 Months
- network-Troubleshot-hardware -software for customers, installations.
• Leading and mentoring the Technical Support Team and efficient Installation& Solutions issue of customer oriented services.
• Mentoring the Technical Support Team, communicating and adhering to new procedures, efficient design of customer oriented services.
• Excellent communication skills with a strong customer focus, customers service help for solution of warranty.
• provide technical support and install new software for computer users, performing
• Minor repair work and keeping records of service, Commitment to deliver on time.
• Technicians may also create manuals and train others on hardware and software.
• Running diagnostic tests to resolve issues and installing updates to existing software.
• Maintenance mobile ( Android + Apple) Mac pc service.
• Directing the technical team for business planning and network surveillance
• Cameras, equipment and training to solve the mistakes in the installation and Agreements with the signatories to implement the business and evaluate
• Network configurations and installations, Routers, Switch, Rack, Server, Datacenter, Backup systems.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Repairing equipment and replacing parts.
• Checking computer equipment for electrical safety.
• Managing stocks of equipment, consumables and other supplies.
• Planning and undertaking scheduled maintenance upgrades.
Training team, planning regular maintenance schedules.
• Providing contract services the large organizations within hardware, software or applications.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and Security and systems groups.
• Computer peripherals. Documents, maintains, upgrades or replaces hardware and installation or testing of local area network, (LAN), wide area network (WAN), hubs, routers, switches, Backup, Troubleshoot network, Install and configure wireless networking equipment, problems for users or groups.
• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving Hardware or software faults.
• Rapidly establishing a good working relationship with customers and other, Professionals, such as software developers.
• Providing support, including procedural documentation and relevant reports and mails, Prioritizing and managing many open cases at one time.
• Maintenance and programming of the mobilization of inks machines.
Diploma in Computer Science, Faculty of Science and technology, Sudan University 2011, Grade of Very
