HR Projects Operations Manager
Enjaz Enterprise and Consultancy
Total years of experience :19 years, 2 Months
International Business Skills trainer
Human Resources trainer
Customer Service Trainer
Run full recruitment process and conduct interviews (Bank based interviews) for sales team, marketing team, contact center and customer service team.
• Extended excellent customer service to customers via phone & e-mail and provided information online & telephone banking
• Served as an integral part of sales team by forwarding leads
• Addressed issues as guide if member's issue requires assistance from a back office department
• Took part in cross-selling & providing referral efforts and monitoring sessions to keep up-to-date
1. Work with hiring managers on talent acquisition/recruiting plans from intake meeting/job creation through onboarding.
2. Set expectations and consult with hiring managers regarding the staffing process and responsibilities
3. Probe to understand key requirements and develop sourcing strategies to ensure that the company builds a quality candidate pipeline
4. Facilitate the Job Description creation process
5. Develop a pool of qualified candidates in advance of need
6. Research and recommend new sources for active and passive candidate recruiting
7. Build networks to find qualified passive candidates
8. Utilize the Internet for recruitment
9. Research new ways of using the Internet for recruitment
10. Use social and professional networking sites to identify and source candidates
11. Continuously develop candidate relationships and develop pipelines of qualified talent in anticipation of requirements
12. Screen candidates to assess skill and culture fit in order to ensure candidates who interview are a great fit
13. Build strong relationships with hiring managers to ensure a smooth recruiting process and consult with them regarding staffing best practices, trends, issues and challenges
14. Ensure hiring manager and team preparedness during the interview process and that interviews are conducted efficiently
15. Interface to negotiate and exchange information with all levels of management
16. Manage candidate assessment process; Evaluate skill level, manage offer process, conduct reference checks, and make salary recommendations; Negotiate offers by partnering with hiring manager, senior management, staffing leadership, etc.
17. Propose and implement ongoing improvements to the company’s recruitment efforts
1. Customer Service.
2. Sales & Tele-sales.
3. Call Centers BPO.
4. Human Resources.
5. Soft skills and Communication.
6. Passing Interviews.
7. DISC
8. Emotional Intelligence.
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Places where I used to work with as a Trainer :
Vodafone International Services - UK
Vodafone Egypt
General Motors Middle East
Bright Minds Training Center.
Expert Training Academy.
Start Academy.
Creative Mind Center.
For Humanity Foundation.
2/11
Brooklyn Academy
BMW (Customer Service & Survey Campaigns ).
One X (Network Marketing Company).
Cash Fear (Network Marketing Company).
Resala Training Centers (volunteer)
Akhbar Elyom Academy
Cairo University(volunteer)
AinShams University (volunteer)
" Sadat Academy for Management Sciences " (S.A.M.S)
1. Develop recruiting strategies designed to identify qualified candidates through various recruiting tools
2. Evaluate candidates' strengths compared with clients' requirements by: evaluating, screening and interviewing the candidate
3. Direct candidates throughout initial screening, resume development, interview preparation, interview follow-up, offer, acceptance, and follow-up
4. Provide accurate, thorough documentation on candidates and orders in applicant tracking systems or other documentation tools
5. Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads
6. Contribute to the development and consistent execution of best practices in direct and contract hire recruitment.
7. Follow-up after interviews with candidates and internal customers
8. Present job offer, negotiate, close the transaction, and confirm start date and compensation
9. Support business goals by meeting/exceeding individual total gross margin billing objectives
10. Achieve and maintain an efficient balance between the various work activities to maximize billing revenues
1. Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
2. Reports individuals' progress and identifies additional training needs.
3. Assist in program development with new products and/or services.
4. Demonstrates effective use of questioning techniques (open, closed, directed).
5. Demonstrates effective verbal communication skills (grammar, volume, jargon-free, tone, and tempo).
6. Demonstrates mastery and utilization of training materials (leader guide, participant materials, job aids).
7. Demonstrates effective facilitation of hands-on activities (simulations, break out rooms, quizzing).
8. Demonstrates effective presentation skills (eye-contact, body language, non-verbals).
9. Demonstrates effective writing skills (grammar & spelling).
Responds appropriately to learner needs (clarification, examples, feedback, coaching, listening).
10. Demonstrates high degree of professionalism, flexibility and integrity.
Exhibits flexibility; must be able to adapt to changing business needs and the needs of the trainees.
1. Design, develop and update training materials, training aids and assessment tests based on the identified training needs and source training material.
2. Prepare training schedule.
3. Conduct training sessions in line with the training needs.
4. Administer assessment tests for job applicants and employees.
5. Perform post training evaluation for training sessions and follow up on knowledge transfer to the work place.
6. Identify areas for improvement as per the feedback from trainees and implement changes accordingly.
7. Monitor and Communicate attendance status, evaluation results and training feedback to the training coordinator.
8. Document and maintain records of activities and process workflows
9. Perform other duties as requested by Management.
1. Determines requirements by working with customers.
2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
6. Maintains call center database by entering information.
7. Keeps equipment operational by following established procedures; reporting malfunctions.
8. Updates job knowledge by participating in educational opportunities.
9. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
The Chartered Institute of Personnel and Development (CIPD) Level 7 HRM Masters - Academic Fellow Online studies by Middlesex University UK and ICS
Deploma Advanced Recruitment Solutions at organizations and Corporations.
diploma Training designing and training of trainers
Journalism - Mass Media
