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Hossam Barakat, Operations & Support Consultant

Hossam Barakat

Operations & Support Consultant·ECS

United Arab Emirates

Bachelor's degree, Computer Information Systems (CIS)

Work experience

Total years of experience: 17 years, 5 months

Operations & Support Consultant

August 2025 - Present

ECS

Sharjah, United Arab Emirates

August 2025 - Present

• Deploy on targeted, short-term assignments to provide rapid operational and technical support across busy corporate
client offices.
• Utilize Microsoft Teams to resolve endpoint technical requests, troubleshoot setups, and minimize downtime.
Company industry:
Business Consultancy Services

IT Specialist

March 2019 - September 2025

Department of Human Resources, Sharjah

Sharjah, United Arab Emirates

March 2019 - September 2025

• Administer the IT360 Helpdesk system, managing 100+ monthly support requests and ensuring quick resolution.
• Lead inventory processes and generate technical reports for all IT assets across branches.
• Deploy and maintain surveillance, attendance, and AV systems for day-to-day operations and events.
• Train users on internal systems and procedures with custom user guides.
• Manage AD360 and Cisco Unified Communications Manager, including user access and permissions.
• Coordinate with vendors to procure, install, and configure new hardware.
• Implement and maintain queue systems, ensuring smooth operation during peak activity.
Company industry:
Human Resources Outsourcing
Job role:
Information Technology

IT Specialist / Operations Coordinator

March 2019 - August 2025

Department of Human Resources – Sharjah Government

Sharjah, United Arab Emirates

March 2019 - August 2025

• Supervised the central helpdesk via ManageEngine, directing the resolution of 100+ multi-tiered technical and facility
requests monthly.
• Administered the biometric security backend, managing access control profiles (fingerprint/facial logs) and extracting
reports for HR.
• Delivered confidential, high-confidence technical support directly to the President of the Department, Board Directors,
and VIP visitors.
Company industry:
Human Resources Outsourcing

Network Administrator & IT Operations Coordinator

May 2008 - May 2018

STYRO LLC

Sharjah, United Arab Emirates

May 2008 - May 2018

• Managed network servers, Active Directory, security Group Policies (GPOs), file backups, and CCTV storage arrays
across corporate sites.
• Handled a hybrid role in indoor sales and B2B logistics during early growth phases, printing invoices and managing
shipping data logs.
• Coordinated with third-party service providers and construction contractors for network infrastructure fit-outs during
branch expansions.
Company industry:
Manufacturing

Education

Ajman University of Science & Technology Network (AUST Network)

February 2008

February 2008

Bachelor's degree, Computer Information Systems (CIS)

United Arab Emirates

GPA (point): 2.48 out of 4

GPA (point): 2.48 out of 4

Skills

Network Hardware

Expert

Customer Service

Expert

Desktop Support

Expert

Hardware Installation

Expert

Software Installation

Expert

ACTIVE DIRECTORY

Intermediate

APACHE DIRECTORY

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONFIGURATION MANAGEMENT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT WINDOWS SERVER ADMINISTRATION

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

SUPPLY CHAIN

Intermediate

UNIFIED COMMUNICATIONS

Intermediate

VOICE OVER IP

Intermediate

Network Hardware

Expert

Customer Service

Expert

Desktop Support

Expert

Hardware Installation

Expert

Software Installation

Expert

CISCO UNIFIED COMMUNICATIONS MANAGER

Intermediate

GROUP POLICY

Intermediate

IT INFRASTRUCTURE

Intermediate

JIRA

Intermediate

MICROSOFT SHAREPOINT

Intermediate

OPERATIONS

Intermediate

PROCUREMENT

Intermediate

STRATEGIC SOURCING

Intermediate

VIRTUAL PRIVATE NETWORKS VPN

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Video Games