Managing Director
Preferred Guard Services
Total years of experience :12 years, 2 Months
Developing and executing business strategies to achieve short and long-term goals.
Reporting to the owners, providing market insights and strategic advice.
Developing and implementing business plans to improve cost-efficiency.
Maintaining positive and trust-based relations with business partners, and authorities.
Overseeing the company's business operations, financial performance, investments.
Supervising, guiding, and delegating executives in their duties.
Ensuring company policies and legal guidelines are clearly communicated.
Assessing, managing, and resolving problematic developments and situations.
Enhancing the company's public profile at events, speaking engagements.
Locates or proposes potential business by contacting potential partners and exploring new opportunities.
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Draw up client contracts - depending on the size of company.
Support to all other departments with tender-related issues.
Develop proposals, negotiate with customers, ensure deals deliver competitive pricing.
Own the entire tendering process and sales strategy from pursuit phase, receipt of ITT through to proposal submission generation/ approval and deal negotiation and ultimately to hand-over to the project’s execution team.
Ensure the compliant, accurate, timely and effective tendering process by coordinate information flow with all other departments (Financial - Procurement - Operations).
Gain a full understanding of the requested scope of work prior to the ITT and work in order to shape the proposal to align with HAWK SOW and SOP.
Understand customer needs and ITT requirements, translate these into actionable and winning opportunity strategies.
Lead the customer clarifications/ negotiation process and internal review process.
Contacting potential clients and arrange meetings.
Attending conferences, meetings, and events.
Developing quotes and proposals for potential clients.
Track competitors’ activities by keeping abreast of market changes.
Maintain and update master client list on a daily basis, updating the data on a daily basis.
Prepare work orders and coordinate with Finance, Operations and Admin Departments.
Ensure all communications with the clients are available in the respective client files.
Maintain an audit file for each contract includes original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.
Follow up and maintain the records for the status pending documents with the clients.
Maintain the data of the Performance Bonds submitted and update the status of the same.
Keep proper track for contracts renewal.
Reporting on successes and areas needing improvements.
Keeping under review standard contracts drafts and briefs.
Supervising the preparation of contracts change notices; monitoring the performance of the contracts.
Negotiating and recommending terms & conditions for agreements with external customers.
Supervising the tenders’ process from the pre‐qualification stage through to the final bid submission, award of contract and engagement close out and ensures proper documentation within the tendering and contract process. Coordinates at preparation and submission of (RFPs).
Prepare specific reports and presentations as and when required, assist with the development of company’s Annual Report.
Prepares regular status reports on ongoing tenders, contracts.
Contacting potential clients and arrange meetings.
Attending conferences, meetings, and events.
Developing quotes and proposals for potential clients.
Track competitors’ activities by keeping abreast of market changes.
Maintain and update master client list on a daily basis, updating the data on a daily basis.
Prepare work orders and coordinate with Finance, Operations and Admin Departments.
Ensure all communications with the clients are available in the respective client files.
Maintain an audit file for each contract includes original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.
Follow up and maintain the records for the status pending documents with the clients.
Maintain the data of the Performance Bonds submitted and update the status of the same.
Keep proper track for contracts renewal.
Reporting on successes and areas needing improvements.
Keeping under review standard contracts drafts and briefs.
Supervising the preparation of contracts change notices; monitoring the performance of the contracts.
Negotiating and recommending terms & conditions for agreements with external customers.
Supervising the tenders’ process from the pre‐qualification stage through to the final bid submission, award of contract and engagement close out and ensures proper documentation within the tendering and contract process. Coordinates at preparation and submission of (RFPs).
Prepare specific reports and presentations as and when required, assist with the development of company’s Annual Report.
Prepares regular status reports on ongoing tenders, contracts.
Respond to customer inquiries, providing feedback within two hours.
Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
Assist in the tracing of lost or misdirected freight.
Rectify problems, such as damages, shortages and non-conformance to specifications.
Comply with laws, regulations and standards.
Document and escalate any customer service issues.
Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.
Assist with training of new employees.
Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
Attracts potential customers by answering service questions, suggesting information about other services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Holds a Bachelor of Arts from Tanta University, Faculty of Arts, Department of Psychology.
