Service Processes & IB Management, QC
SIEMENS LLC
مجموع سنوات الخبرة :17 years, 11 أشهر
- Managing the Service Processes & Quality Control in the Middle East regions .
I perform the following responsibilities :
- CRM Application Support for Siebel Application System .
Working as a Siebel Administrator for SIEMENS Data Base
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I make the following responsibilities :
- Control & Monitoring for SIEMENS business process & cycles in Middle East Area by using
SIEBEL Data Base ..
- Monitoring for all SIEMENS instruments in Middle EAST Area according to its installation,
modifications, status & … etc.
- Control & Monitoring the business Analysis for SIEMENS in Middle East Area ..
Working in laboratories instruments in the following lines:
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1- Chemistry line: DIMENSHION (RXL, XPAND, XPAND+) instrument. ( With Certificate )
2- Syva Line : VIVA ( VIVA-E, V-TWIN ) instrument. ( With Certificate )
3- Hemostasis Line: BCT instrument. ( With Certificate )
BFT II Instrument ( With Certificate )
4- IDD Line: BEP III instrument. ( With Certificate )
5- Others Lines : Blood Gas instrument. ( With Certificate )
Stratus CS instrument. ( With Certificate ) ..
I make the following responsibilities :
- Instruments Installation.
- Make maintenance and troubleshooting for the instruments.
- Make PPM for all instruments in specific periods.
- Training the Customers on devices operation.
- Have a working knowledge of current EMEA GTSC, Global policies and processes involving Case handling and support boundaries.
- Communicate with customers, Global technical support consulting (GTSC) engineers and appropriate subsidiary staff via electronic correspondence or telephone.
- Provide solutions that satisfy customers which will involve handling difficult situations(complaint handling, sensitive customer).
- Develop own technical knowledge on products/technologies related to the team scope.
- Attend triage meetings with local GTSC engineers to share knowledge and efficiently develop customer solutions.
- May participate to the 24x7 rotation based on products/technologies knowledge ...
- Get MCP (Microsoft Certified Professional) for WinXP .
- Troubleshooting in cooperation with soft- and hardware manufacturers.
- Connecting of PCs, notebooks to network.
- Installation and configuration of network services (DNS, DHCP, routing and RAS...)
- Knowledge and experience in TCP/IP networks, LAN administration.
- Trace rings the problems inside servers and Clients then dedicate the problems and resolve.
- Support our employees by all means.
- Good knowledge and experience with Microsoft Technology used servers HP, Dell, IBM and … etc.
- Backup and recovery.
- Installation and maintenance of workstations.
- Dealing with OS of (win XP, win server 2000).
- Dealing with servers remotely.
- Install & troubleshooting network infrastructure.
- Install, test, troubleshoot and maintain hardware and software Products.
- Facilitate backup and recovery.
- Provide technical guidance and one-to-one training to end-users.
- Administrate the web site and data base company.
- Install, tests, troubleshoot, and maintain hardware and software products.
- Facilitate backup and recovery.
- Provide technical guidance and one-to-one training to end-users.
• Graduation project: • Project Title : Wireless ECG with BLUETOOTH Technology. • Project Description : This project aims to show ECG signal on screen wirelessly. We put 12-leads on the patient and start to acquire ECG signal from him. After acquiring signal and filtering it, we send it to the screen wirelessly through BLUETOOTH module and show the signal on the screen through serial interfacing. -------------------------------------------------- Microsoft & Networks Certifications : - CCNA (Cisco Certified Network Associate) (640–802) - MCP ( Microsoft WinXP Professional ) with its certification . - Preaparing in MCSE (Microsoft Systems Engineer). ---------------------------------------------------- --------------------------------------------------------