Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Hossam Elhadad, Online Customer relationship specialist and admin coordinator.

Hossam Elhadad

Online Customer relationship specialist and admin coordinator.·Radiant Drops

Egypt

Master's degree, Business Administration (MBA)

Work experience

Total years of experience: 15 years, 2 months

Online Customer relationship specialist and admin coordinator.

April 2015 - Present

Radiant Drops

London, United Kingdom

April 2015 - Present

• Develop strong and trusted relationship with customers through timely and accurate communications.
• Develop new business opportunities in every customer communication.
• Assist in developing sales and marketing initiatives.
• Attend and conduct project status and review meeting with customers.
• Maintain and update documents related to customer accounts and business reports.
• Assist technical and marketing teams in developing marketing materials and proposals
• . Generate customer reports on periodic basis.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Customer Care Supervisor

June 2014 - Present

Vodafone Egypt

Cairo, Egypt

June 2014 - Present

• Communicate and link top management with team members.
• Handling complaints (from both staff and customers).
• Analyze team performance data and customers' needs statistics.
• Assisting the team by performing the tasks with them.
• Supporting the stuff for the all required training and development.
• Provide the assistance and help the new staff and recommend the new hires to HR Department.
• Work with management on customer service initiatives.
• Manage all other administrative issues like leaves, schedules...ETC.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Trainer

October 2013 - June 2014

Vodafone Egypt

Cairo, Egypt

October 2013 - June 2014

• Provided new comers with required training (product knowledge -skills) to enable them providing the highest quality of services to Vodafone customers.
• Increase the new comers learning abilities.
• Provide a regular feedback and performance reports to top management and to new comers enclosed the appropriate action plans to attain highest work performance.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer care representative – Technical support

January 2012 - October 2013

Vodafone Egypt

Cairo, Egypt

January 2012 - October 2013

• Resolves Vodafone products and services problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve it and following up to ensure resolution.
• Handle all customer inquiries and technical issues regarding to Vodafone internet services.
• Provide client support and technical issue resolution via E-Mail or phone.
• Configuration of hardware and software of the client’s equipment to connect to the Internet ( via modem/DSL Router, USB modem, BlackBerry, I-Phone and all smart phones and tablets .. ETC).
• Provide customer's training to use systems and applications.
• Provide to customers a general understanding of Vodafone offered services.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Direct Sales Rep

April 2011 - January 2012

Met-Life Alico

Cairo, Egypt

April 2011 - January 2012

• Calculate premiums and establish payment method.
• Call on policy holders to deliver and explain the policy, Analyze insurance program and suggest additions or changes, or to change beneficiaries.
• Confer with clients to obtain and provide information when claims are made on a policy.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
Company industry:
Insurance & TPA
Job role:
Sales

Education

Cairo university

August 2014

August 2014

Master's degree, Business Administration (MBA)

Egypt

GPA (percentage): 82%

GPA (percentage): 82%

1 - Post-graduation studies MBA (Master degree of business administration) Place: Cairo university faculty of commerce - English section Timing: Sept 2012 – June 2014 Major: Business administration and management. Grade: Very Good. Graduation Project: Relationship between the OD (organization development) implementation and change of customer profitability. Subjects : Corporate Finance – Organizational behavior- Production and operations management –Marketing Management – Managerial Economics – Managerial Informational System – Strategic Management- managerial Accounting - International Business Management – Organization Development –Human Resource Management – Research Methodology - Readings - Leadership and Communication Skills - Quality Management – Graduation project.

Cairo univeristy

July 2009

July 2009

Bachelor's degree, Accounting

Egypt

GPA (percentage): 76%

GPA (percentage): 76%

Skills

operations
Expert
operations
Expert
Process Improvement
Expert
Process Improvement
Expert
Customer Orientation
Expert
Customer Orientation
Expert
Data Analysis
Expert
Data Analysis
Expert
Planning
Expert
Planning
Expert
Computer skills
Expert
Computer skills
Expert
operations
Expert
operations
Expert
Process Improvement
Expert
Process Improvement
Expert
Customer Orientation
Expert
Customer Orientation
Expert
Data Analysis
Expert
Data Analysis
Expert
Planning
Expert
Planning
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Academic Test Of English As Foreign Language (Equivalent to the TOEFL test )
Nov 2012
International computer driving license (ICDL)
Dec 2009
GRP (Quick Books), (Peach Tree)
Nov 2009
Training
Foreign exchange market course (FOREX)
Arab Forex Academy
May 2012
basic business skills acquisition (BBSA)
Future Generation Foundation (FGF)
Sep 2009

Hobbies and interests

Net surfing, researching, reading, Forex , playing chess and traveling