Hossam Elsayed Abdelhafez, Sales And Business Development Manager

Hossam Elsayed Abdelhafez

Sales And Business Development Manager

Flyin.com

Location
Saudi Arabia
Education
Diploma, Travel and toursim
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

Sales And Business Development Manager at Flyin.com
  • Saudi Arabia - Riyadh
  • My current job since August 2017

Responsible for developing over 35% of Company sales through 3 sales channels (GDS-B2B Travel Portal- Air Fulfillment with other OTAs). Focused on acquiring new business to business clients and growing the existing within Saudi market, MENA region, and global OTAs via meetings, cold calling and extensive follow up and the introduction of new service lines

• improve company`s market position and achieve financial growth.
• Define long/short-term organizational strategic goals, build key customer relationships.
• Identify business opportunities, negotiate and close business deals.
• Manage existing clients and ensure they stay satisfied and positive.
• Work with internal team, marketing staff, and other managers to increase sales opportunities and maximize revenue.
• Developed relationships with established customers and developed new business

Training & Development Specialist at Flyin.com
  • Saudi Arabia - Riyadh
  • September 2016 to July 2017

Developing strategic plans and tactics for a B2B networking process to enlist professionals into industry related course offerings.
Conducting a high-volume of daily outreach to prospective clients across the country.
Meeting and exceeding goals for new contacts, new partnerships and active enrollments.
Tracking and reporting daily/weekly activities to the managment.
Suggest new travel business solutions for B2B system.
Training the staff and clinets.
Establishes productive, professional relationships with key personnel in new and existing customer accounts.
Proactively assesses, clarifies, and validates customer needs.

Tourism supervisor at Saudi Ebreez travel - Flyin.com
  • Saudi Arabia - Riyadh
  • March 2014 to August 2016

Negotiate with wholesalers and offline suppliers to get competitive rates.
Create Packages.
Supervising Tourism &Ticket, staff team.
Solve customers problems.
Tracking and reporting daily/weekly activities to the managment.

Tours Executive at Alsarh Wing Travel
  • Saudi Arabia - Riyadh
  • April 2009 to January 2014

Outbound Hotels Reservations using whole seller systems like DOTW-GTA-Lemond-Plant Travel Network-Rooms XML-Mayflower-Asia Experiance..etc, .
Handling Ticketing using Amadeus and Galileo System.
Responsible for providing travel arrangements, outbound tours and activities, as well as financial services.
Conferred with clients by telephone, writing, and in person to answer questions regarding travel and financial services.
Planned, described, arranged, and sold tour packages.
Informed clients of travel dates, times, connections, baggage limits and assisted clients in preparing required documents for travel.
The ability to provide customer service in several areas of our business has contributed to an increase of sales and revenues for the company.

Reservation officer at Alfostat Tours
  • Egypt
  • July 2008 to August 2008

Handling Tickts

Trainee at Earth travel company
  • Egypt - Cairo
  • June 2006 to September 2006

Religion Tourism

Education

Diploma, Travel and toursim
  • at IATA
  • March 2015

Studied the following Geography Transportation Car rental Hotels Trains Cruise Ticketing & Fares Customer service Travel Formalities

Bachelor's degree, Tourism Studies
  • at Faculty Of Tourism & Hotel Management
  • June 2008

Very Good

Specialties & Skills

Tourism
Amadeus
Tickets
Hotel Reservations
Full working knowledge of email, internet, and Microsoft Word and Excel.
Excellent phone and customer service skills
Willingness to learn new functions and to enhance existing skills
Attention to detail/conscientiousness/flexible/ high personal standards of performance
Problem solving and initiative
Interpersonal communication and relationship building
negotiation

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Galileo (Certificate)
IATA Foundation in Travel and Tourism (Certificate)
Date Attended:
March 2015
Amadeus course (Certificate)
Fares and Ticketing in Amadeus (Training)
Training Institute:
Nazih Training Center
Date Attended:
February 2009

Hobbies

  • Reading,swimming