Hossam Elsayed Abdelhafez, Sales And Business Development Manager

Hossam Elsayed Abdelhafez

Sales And Business Development Manager

Flyin.com

البلد
المملكة العربية السعودية
التعليم
دبلوم, Travel and toursim
الخبرات
15 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 6 أشهر

Sales And Business Development Manager في Flyin.com
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أغسطس 2017

Responsible for developing over 35% of Company sales through 3 sales channels (GDS-B2B Travel Portal- Air Fulfillment with other OTAs). Focused on acquiring new business to business clients and growing the existing within Saudi market, MENA region, and global OTAs via meetings, cold calling and extensive follow up and the introduction of new service lines

• improve company`s market position and achieve financial growth.
• Define long/short-term organizational strategic goals, build key customer relationships.
• Identify business opportunities, negotiate and close business deals.
• Manage existing clients and ensure they stay satisfied and positive.
• Work with internal team, marketing staff, and other managers to increase sales opportunities and maximize revenue.
• Developed relationships with established customers and developed new business

Training & Development Specialist في Flyin.com
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2016 إلى يوليو 2017

Developing strategic plans and tactics for a B2B networking process to enlist professionals into industry related course offerings.
Conducting a high-volume of daily outreach to prospective clients across the country.
Meeting and exceeding goals for new contacts, new partnerships and active enrollments.
Tracking and reporting daily/weekly activities to the managment.
Suggest new travel business solutions for B2B system.
Training the staff and clinets.
Establishes productive, professional relationships with key personnel in new and existing customer accounts.
Proactively assesses, clarifies, and validates customer needs.

Tourism supervisor في Saudi Ebreez travel - Flyin.com
  • المملكة العربية السعودية - الرياض
  • مارس 2014 إلى أغسطس 2016

Negotiate with wholesalers and offline suppliers to get competitive rates.
Create Packages.
Supervising Tourism &Ticket, staff team.
Solve customers problems.
Tracking and reporting daily/weekly activities to the managment.

Tours Executive في Alsarh Wing Travel
  • المملكة العربية السعودية - الرياض
  • أبريل 2009 إلى يناير 2014

Outbound Hotels Reservations using whole seller systems like DOTW-GTA-Lemond-Plant Travel Network-Rooms XML-Mayflower-Asia Experiance..etc, .
Handling Ticketing using Amadeus and Galileo System.
Responsible for providing travel arrangements, outbound tours and activities, as well as financial services.
Conferred with clients by telephone, writing, and in person to answer questions regarding travel and financial services.
Planned, described, arranged, and sold tour packages.
Informed clients of travel dates, times, connections, baggage limits and assisted clients in preparing required documents for travel.
The ability to provide customer service in several areas of our business has contributed to an increase of sales and revenues for the company.

Reservation officer في Alfostat Tours
  • مصر
  • يوليو 2008 إلى أغسطس 2008

Handling Tickts

Trainee في Earth travel company
  • مصر - القاهرة
  • يونيو 2006 إلى سبتمبر 2006

Religion Tourism

الخلفية التعليمية

دبلوم, Travel and toursim
  • في IATA
  • مارس 2015

Studied the following Geography Transportation Car rental Hotels Trains Cruise Ticketing & Fares Customer service Travel Formalities

بكالوريوس, Tourism Studies
  • في Faculty Of Tourism & Hotel Management
  • يونيو 2008

Very Good

Specialties & Skills

Tourism
Amadeus
Tickets
Hotel Reservations
Full working knowledge of email, internet, and Microsoft Word and Excel.
Excellent phone and customer service skills
Willingness to learn new functions and to enhance existing skills
Attention to detail/conscientiousness/flexible/ high personal standards of performance
Problem solving and initiative
Interpersonal communication and relationship building
negotiation

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

Galileo (الشهادة)
IATA Foundation in Travel and Tourism (الشهادة)
تاريخ الدورة:
March 2015
Amadeus course (الشهادة)
Fares and Ticketing in Amadeus (تدريب)
معهد التدريب:
Nazih Training Center
تاريخ الدورة:
February 2009

الهوايات

  • Reading,swimming