HR Specialist
Nestle
Total years of experience :10 years, 10 Months
• Improving payroll cycle.
• Implementing new automated hire/transfer promotion system.
• Creating SR (Standard Routine) for newly implemented requests system and training employees on using it.
• Hire new workers and perform other related personnel tasks.
• Handles and provides support for various HR employee programs & Benefits, interprets labor laws and policies.
• Processes personnel action forms and ensures proper approvals.
• Assists in investigating issues or complaints reported from staff.
• Prepare Daily / Weekly and Monthly Master Data Reports for Payroll, allowances and data accuracy reports.
• Admin work for employee's data.
• Reviewing compensation and benefits packages.
• Inform employees about additional benefits they’re eligible for.
• Update employee records with new hire information and/or changes in employment status.
• Supported in the process of CV screening for 3 months.
Main activities and responsibilities Handling customers complaints and support them through the processes of purchasing and activating products through the phone
Name and address of employer Stream Call Center
Type of Business Paid Radio programs targeting Canada
• Recruiting my own team member by screening CV’s and conducting interviews
• Managing team of 9 employees performing the following
Tasks:
• Aligning with the sales department to handle complaints.
• Organizing the shifts, monitor and evaluate team performance
• Preparing weekly and monthly reports for the type and amount of complains from the customers.
• Helping with training and development.
• Discussing and resolving problems.
• Ensuring that the performance of the staff is of a high standard
Main activities and responsibilities Reply to customers inquires and complaints through tickets and E-Mails.
Name and address of employer OneCard -
Main activities and responsibilities Selling phone lines for domestic use.
Name and address of
Main activities and responsibilities Selling phone lines for home and enterprise use.
Name and address of
Main activities and responsibilities Enter personal details on the system for a
Business admin and computer studies