Head of PMO
مَدَرْ للاستثمار
Total years of experience :15 years, 6 Months
Joined the organization as Infrastructure and Security Manager, moved on upward career trajectories, to merit multiple promotions to the position ofPMO Director
Designation Chronology:
o 2014 - Present:PMO Director
o 2012 - 2014: IT Project Manager
o 2008 - 2012: Infrastructure and Security Manager
Accomplishments:
• Instrumental in harnessing PMO effectiveness whilst managing AACI's Portfolio that consists of 14 programs with a total of 44 projects and setting new benchmarks for world-class project delivery.
• Played a pivotal role in evolving project management office (PMO) into the center of excellence. Provided and implemented business-enhancing, agile PMO services that improve project, program & portfolio performance.
• Successfully handled the merger project between Al-Ahlia and Gulfunion Insurance, thereby contributing to the dynamic future together. Post-merger entrusted with challenging job to define business strategy for a short and long-term basis, which consisted of 70projects including IT, Sales, Marketing, finances& operation strategies.
• Played a key role in defining and designing the company business strategy and sales goals including the sales target for each insurance product on yearly basis.
• Ownership of creating a balanced scorecard and link each strategy goal with the internal departments thereby ensuring good control over them.
• Efficaciously managed the complex project to their successful delivery in addition to the day-to-day business including electronic advertising management, sales performance measurement, setting the annual sales target, and re-evaluating the sales target.
• Reported directly to the CEO and Board of Directors. Managed quarterly Board of Directors meetings and presented overall progress of the company and the status of current projects.
• Managed annual meetings of the Central Bank of Saudi Arabia, presented company’s results and its future strategy.
• Member of the Internal Cybersecurity Committee, provided visionary leadership for world-class intelligence-driven security in the face of constantly evolving set of potential threats. Implemented ISO 27001 based on SAMA regulations.
• AsProject Management Head, commanded company’s centralized IT department, shouldered onus to rising challenge of delivering seamless technology services for every department - HR, Financial, Sales, Marketing &Operations.
• Owned bottom-line responsibility of yearly revenue targets and sales operations across the region. Monitored sales performance on quarterly basis in the context of pre-approved targets.
Responsibilities:
• Head of Project Management Office and Business Development, commanded and managed the dynamics of cross-functional initiatives within a business environment, IT projects or- non-IT Projects.
• Instituted short and long-term business objectives. Conceptualized business, sales & marketing plans to achieve laid out strategic objectives towards sustainable development.
• Fueled innovation and accelerated digital transformations to attain desired business outcomes. Including e-digital advertising to enhance the most common insurance products.
• Partnered with the leadership across the organization to turn strategy into execution, define organization-wide goals and success metrics.
• Established initial framework for project management in order to increase the company’s maturity level.
• Superintended a dynamic team of Project Managers, drove positive cultural change, empowered, re-energized individuals & transformed team engagement.
Key Projects to Credit in the domain of IT: -
• The Cybersecurity Solution
• Business Continuity and Disaster Recovery Plan
• Active Directory and Exchange Server Project
• Network Connectivity and VOIP
• Established Website, eService, and eBusiness Solution
Accomplishments:
• Recognized for successfully managing and directing the assigned project resources to overcome “triple constraints”—project scope, time and cost.
• Ownership of project management throughout the entire project lifecycle - project initiation/proposals, project delivery, business liaison/ stakeholder management, post-implementation review and project closeout/ handover.
• Instituted Project Management Framework along with the guidelines, roadmap and policies and procedures.
• Built client/server, web-based and network management applications.
Responsibilities:
• Monitored and controlled AIMS application to serve all company activities.Successfully delivered Medical System Integration with main insurance application \[AIMS\] to ensureall financial transactions have been properly addressed.
• Updated policies & procedures for IT Department in line withITIL v.3 frameworks& COBIT best practices & standards.
• Owned the management of technology operating dashboards and reporting used in the ongoing management of the technology business and quarterly business reviews (QBRs), weekly/monthly progression reviews.
• Established ITIL and quality framework/methodology to monitor and improve the quality in IT Services and enforce the quality standards.
• Implemented CRM and Call Center Project.Upgraded existing CRM applications to CRM 2011 and re-engineered the CRM processes. Facilitated innovation and efficiency through the identification and implementation of internal operational synergies and overall leadership.
• Successfully delivered Attendance System and online integration with payroll system.
• Leveraged business acumen and experience, complimented the teams worked with to help them take an end-to-end view in problem-solving and solution design.
Accomplishments:
• Instrumental in developing and implementing e-business, thereby enhanced convenience, expanded reach, real-time connect, advanced digital analytics, and improved cost efficiencies across the entire insurance ecosystem.
• Head-hunted to establish an enterprise-wide informationsecurity program. Provided intelligence-driven IT & Security solutions for over 300 users.
• Designed and implemented security processes and procedures and performed cost-benefit analysis on all recommended strategies.
• Responsible for Business Continuity and disaster recovery (BCP & DRP) for corporate sites throughout Head Office.
• Endorsed VOIP to reduce costs for calling and fax sending/receiving between Head Office and remote branch by using the Unified Communication and FAX solution.
• Established company policies and procedures governing corporate security, email and internet usage, access control, and incident response.
Previous Professional Experiences:
• 2006 - 2015: MCSE and PMP Instructor / Part-Time Trainer, New Horizons, Cairo, Egypt and Saudi Arabia.
• 2004 - 2008: System Engineer, Egyptian Saudi Insurance House \[ESIH\], Cairo
Bachelor of Commerce in Accounting, AIN Shams University, 2003