customer services manager
sumou alaoula real estate
Total years of experience :18 years, 9 Months
taking care of all the administrative work at the company, dealing and coordinating with the exhibitions organizers for the all the set up, supervising the staff and training them, doing the regular routine office work and secretary work.
Supervising the employees to maintain the work being done on the time and the way set for it. training the new staff, participating in decision making with the higher management, assisting in evaluating the employees, reporting
Dealing with hotels for reservations and managing the rooms inventory for the owners, dealing with customers on the phone and face to face, giving high and good quality of services they need.
doing secretary job as filing correspondences, and data entry.
Mainly deals with guests at the front desk for check in, check out and handling cash process. also handling the front desk challenges and listening to guests needs and demands and trying to reach high level of satisfaction.
maintain the safety and the smooth overall condition of the hotel during night shifts.
High school degree
