hossam noamany

planing. organization. forecasting schedule

. Team Leadership & Management
. Train and supervise restaurant staff, Ed ensuring adherence to company policies
and procedures.
Set performance standards, conduct regular performance evaluations, and provide
feedback and coaching to team members.
. Foster a positive work environment and promote teamwork and collaboration
among staff members.
. Customer Service Excellence
. Ensure that customers receive exceptional service and have a positive dining
experience.
. Address customer complaints and resolve issues promptly and effectively.
Implement customer service initiatives to enhance customer satisfaction and
loyalty.
. Quality Control & Compliance
. Ensure compliance with health and safety regulations, food safety standards,
and sanitation guidelines.
. Conduct regular inspections and audits to maintain cleanliness, hygiene, and
quality standards.
. Monitor food preparation and presentation to ensure consistency and adherence
to brand standards.
. Procurement and Inventory Management
. Manage procurement processes to ensure the timely and cost-effective sourcing
of ingredients, supplies, and equipment.
. Monitor purchasing, receiving, storage and delivery/ logistics of all goods in the
warehouse including food, packaging, cleaning equipment and tools.
. Establish and maintain relationships with vendors and suppliers, negotiate
contracts, and monitor vendor performance.
. implement inventory management systems and procedures to optimize inventory
levels, minimize waste, and prevent stockouts.
. Conduct regular inventory audits and reconcile inventory
. Monitor and verify any inventory discrepancies and entry of any internal
transfers from the warehouse.
. Update the POS system for any changes to recipes or menu
. Aggregators
. Manage content on aggregators, updating the menu items on the POS
. Run campaigns and discounts on aggregators
. Summarize performance in monthly reports
. Operations
. Oversee daily restaurant operations, including opening and closing procedures,
inventory management, and cash handling.
. Develop and implement strategies to improve operational efficiency and reduce
costs while maintaining high quality standards.
. Monitor and analyze key performance indicators (KPls) to identify areas for
improvement and implement corrective actions as needed.
. Monitor compliance of safety procedures including pest control, grease trap
cleaning, fire safety, deep cleaning and Food Watch
. Maintain conditions of all shop equipment

Managing 45 outlets, ensuring adherence to standard operating procedures
through audits.
Relocating management teams based on business requirements.
Ensuring smooth daily operations focusing on quality and service.
Recruiting, selecting, training, scheduling, and managing employees.
Analyzing sales performance to ensure profitability.
Managing P&L, making informed financial decisions.
Collaborating with various departments to ensure excellent customer
experiences.
Developing long- and short-range planning, policies, programs, and
objectives.
Setting and achieving goals for customer experience and productivity.
Reviewing performance against operating plans and standards, and
approving changes in direction.
Formulating policies and programs to improve competitive position and
profitability.
Recommending and implementing changes to improve productivity and
reduce costs.
Partnering with HR to deploy leadership development opportunities
and buildan engaged workforce

Was Responsible for
Managing 12 outlets and leading the opening of 10 new outlets.
Recruiting and selecting staff to maintain manpower.
Ensuring quality service, cleanliness, and increasing sales through local store
marketing.
Monitoring P&L to minimize food cost and maximize profit.
Supporting marketing campaigns and performance development of store
managers.
. Ensure that daily deposits are checked and posted into the system
Manage discount verification, recipe entries, and the invoicing process on the
system

Was Responsible for
Managing daily operations, ensuring high standards of food quality and
customer service.
Conducting regular staff training and development sessions.
Implementing local marketing strategies to drive sales and profitability.

Was Responsible for
Overseeing operations, including staff management, inventory control, and
customer service.
Achieving best profit growth store award during Q3 at Americana Egypt.