FATEHI DHAMRAN

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• Conducted maintenance and troubleshooting of IT systems, ensuring optimal performance and reliability for end-users, which improved user satisfaction.
• Managed and optimized Windows Server and Hyper-V environments, leading to a 30% increase in system efficiency and uptime.
• Implemented and supported advanced biometric fingerprint systems and surveillance camera setups, enhancing security protocols and reducing unauthorized access incidents.
• Developed and executed comprehensive hard disk management strategies, including regular data backups, safeguarding critical information and minimizing data loss risks.
• Collaborated with cross-functional teams to deliver exceptional customer service, addressing technical inquiries and enhancing client relationships.
• Leveraged communication skills to effectively convey technical concepts to non-technical stakeholders, ensuring a seamless user experience.

• Managed network and data operations, ensuring high performance and reliability in IT systems as a foundational skill for an IT Systems Engineer.
• Collaborated with cross-functional teams to efficiently troubleshoot and resolve intricate technical challenges, enhancing problem-solving capabilities.
• Developed and implemented robust network security protocols, significantly boosting data protection and regulatory compliance.
• Proactively monitored system performance and conducted regular maintenance, effectively minimizing downtime and optimizing efficiency.
• Provided exceptional customer support, fostering strong relationships and ensuring user satisfaction, essential for a dual role in customer service and telecommunications engineering.