Relation Manager
american Express
Total years of experience :10 years, 9 Months
- To successfully manage & grow the relationship with a portfolio of High Value Centurion customers by handling all Travel, Card & Lifestyle aspects of the Centurion service.
- To pro-actively maintain regular contact with customers and to use detailed knowledge of customers’ lifestyle choices to offer relevant Centurion value added propositions.
- To provide outstanding relationship management to the satisfaction of all customers & to a higher level than that of our competitors.
- To complete travel & lifestyle reservations accurately and effectively, either at point of contact, or within MTS location, within agreed timeframes.
- Significantly contribute to revenue optimization by proactively building customer engagement through outstanding service in order to construct loyalty brand.