Customer Service Associate
Tanfeeth
مجموع سنوات الخبرة :12 years, 8 أشهر
Assisting CM and helping them with banking and financial information
- Handling VIP Customers
- Using Bank recourses to provide excellent Service
• Resolved customer issues with Software and Smart Phone in a timely manner while complying with company standards and Process .
• Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
• Answered phone calls from customers and assisted with resolving their issues.
• Utilized databases, logs and sources to locate and verify information and Proper Resolution
• Log calls from customers into the company database and follow procedures to get the technical issue sorted
• Escalate complex issue to more experienced Agents .
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- International Advisor, Billing Department, then Resolution team ( Escalation Desk)
• Managed incoming calls per day from customers.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Recommended products and services aligned with customers' needs and preferences.
• Communicated with and supported sales, marketing and administrative teams.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Handling Escalation and unsatisfied Customers with either service or products or process .
One of the Co founder & Ceo of Shahid Vet. Co.\ Head of accounting Department in the company ( Using Peachtree 2005 ) \ financial manager.
Project manager : dealing with the project problems from labour, to the lack of raw material
Accountant: Taking care of the projects expenses, and deals with the merchants and their problems,
Breeder : I hold an experience in the poultry industry
Arabic section
ثانوية عامة