Hossameldin Abdelaty

- Reporting to the Regional Export Manager and Export Director.
- Managing accounts in Europe and Africa, in addition to global key accounts (IKEA, JYSK), Lidl).
- Representing the company in overseas client visits and promoting the companies’ products.
- Handling client complaints and questions in an effective and prompt manner to ensure satisfaction.
- Explaining the product details and technicalities to clients.
- Proposing product alternatives to best suit clients requirements.
- Facilitating, accelerating and coordinating with various factory departments the processing of all customers’ requirements.
- Handling communications with agents to sell and distribute company products and maintain proper relations with clients and agents.
- Providing recommendations for improvements specifically in the department.
- Negotiating the appropriate payment terms and conditions with customers and following up on its implementation with the responsible parties within the organization.

- Managed all day to day operations.
- Developed a database of local and international suppliers for various product categories.
- Learned about various industries and product categories.
- Developed a database of clients.
- Handled client visits and arranged meetings with suppliers.
- Negotiated prices with suppliers.

- Verified clients' data through outbound calls.
- Generated leads.
- Managed related tasks on CRM application.

- Analyzed weekly industry reports.
- Researched for potential clients and distributors.
- Created a database of clients and distributors.