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Hossam Mohamed Arafa Arafa, service manager

Hossam Mohamed Arafa Arafa

service manager·The Machinery Group LLC A Zahid Group Company

Saudi Arabia

Bachelor's degree, engineering

Work experience

Total years of experience: 21 years, 5 months

service manager

July 2017 - Present

The Machinery Group LLC A Zahid Group Company

Dammam, Saudi Arabia

July 2017 - Present

The Machinery group is dealer for the below franchise in Saudi Arabia: -
• FG WILSON GERNARTORS A CATERPILLAR BRAND
• INGERSOLLRAND STATIONARY AIR COMPRESSORS
• DOOSAN PORTABLE AIR COMPRESSORS
• SEM A CATERPILLAR BRAND
• MOSA WELDING MACHINE
Principal Accountabilities: -
• Motivate workforce through sound leadership to ensure maximum productivity
• Provide prompt and efficient field response to customer's warranty needs on new products
warranty period and Prepare warranty reports for any major failure during the warranty
period
• To ensure that all faults on equipment for repair are correctly inspected, diagnosed and
subsequent repairs are carried out to a high standard of quality expected by our principals
and customer alike
• To ensure that quotations are submitted to customers in time and that they are correct
• Participate in establishing the Department budget and work within allocated expenses by
controlling costs to minimize expenditure
• Meet and exceed budgeted customer revenue, sales and profits
• To ensure that the existing tooling is maintained in an operable condition and where
possible are kept in areas so as to ensure maximum utilization and increased productivity
• Workshop housekeeping, ensure that the Workshop is kept clean and tidy at all times and
is a safe working environment for people working

Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Service Supervisor

January 2013 - June 2017

The Machinery Group LLC A Zahid Group Company

Dammam, Saudi Arabia

January 2013 - June 2017

The Machinery group is dealer for the below franchise in Saudi Arabia: -
• FG WILSON GERNARTORS A CATERPILLAR BRAND
• INGERSOLLRAND STATIONARY AIR COMPRESSORS
• DOOSAN PORTABLE AIR COMPRESSORS
• SEM A CATERPILLAR BRAND
• MOSA WELDING MACHINE
Principal Accountabilities: -
• Motivate workforce through sound leadership to ensure maximum productivity
• Provide prompt and efficient field response to customer's warranty needs on new products
warranty period and Prepare warranty reports for any major failure during the warranty
period
• To ensure that all faults on equipment for repair are correctly inspected, diagnosed and
subsequent repairs are carried out to a high standard of quality expected by our principals
and customer alike
• To ensure that quotations are submitted to customers in time and that they are correct
• Participate in establishing the Department budget and work within allocated expenses by
controlling costs to minimize expenditure
• Meet and exceed budgeted customer revenue, sales and profits
• To ensure that the existing tooling is maintained in an operable condition and where
possible are kept in areas so as to ensure maximum utilization and increased productivity
• Workshop housekeeping, ensure that the Workshop is kept clean and tidy at all times and
is a safe working environment for people working

Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Service Engineer

July 2011 - December 2012

The Machinery Group LLC A Zahid Group Company

Dammam, Saudi Arabia

July 2011 - December 2012

- Electrical service engineer in the machinery group (TAMGO) A ZAHID group company in KSA (www.tamgo.com)
- TAMGO is dealer for FGWILSON diesel gen-sets, DOOSAN air compressors, SEM wheel loaders, MUSTANG skid steer loaders and MOSA welding machine.

Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Utilities Area Manager

November 2009 - June 2011

Om Elgorayfat TOURISTIC company

Hurghada, Egypt

November 2009 - June 2011

* Now I'm working as Utilities Area Manager at Om Elgorayfat TOURISTIC company (one of Travco Group Companies) ( Midinat Coraya) from 1 November 2009 till now,
* I am responsible for the operation and maintenance the flowing Items: * Midinat Mkadi
- Diesel Generation Station 8.5 MVA (Caterpillar Generators model, 3512, 3508 and 3412)
- Diesel Generation Station 6 MVA (MTU Generators model 16v2000)
- Almaza Bay
- Diesel Generation Station 4 MVA (Caterpillar Generators model 3508and 3412)
- Midinat Coraya
- Diesel Generation Station 8 MVA (Caterpillar Generators model 3508&3512 & CUMMINS model KTA38)
- Standbay station 4 MVA (Perkins Generator model 4016)
- All Suits
- Medium Voltage Network 22 KV including Cables, Switchgear, RMU (ABB, Schneider) Loaddisconnections switches (ABB) and transformers (ABB)
- Sewage Treatment Station
- Water Pumps and Water pumps control panels.

Almaza Bay Electrical Feeder
In MAY 2009 we can finished overhead T. L. 22Kv with electrical co. for Almaza Bay L= 30 Km, 6 MVA.

Company industry:
Installation & Technical Services
Job role:
Management

Utilities Area Manager

July 2008 - October 2009

RASS HEWALA FOR HOTELS & TOURISTIC DEVELOPMENT

Marsa Matruh, Egypt

July 2008 - October 2009

* I had worked as Utilities Area Manager at RASS HEWALA FOR HOTELS & TOURISTIC DEVELOPMENT (one of Travco Group Companies) (Almaza Bay) from 1 July 2008 to 31 October 2009.

Company industry:
Facilities & Property Management
Job role:
Management

Assistant Utilities Area Manager

April 2007 - June 2008

RASS HEWALA FOR HOTELS & TOURISTIC DEVELOPMENT

Marsa Matruh, Egypt

April 2007 - June 2008

* I had worked as Assistant Utilities Area Manager at RASS HEWALA FOR HOTELS & TOURISTIC DEVELOPMENT (one of Travco Group Companies) (Almaza Bay) from 1 April 2007 to 30 June 2008.

Company industry:
Facilities & Property Management
Job role:
Engineering

ELECTRICAL ENGINEER

January 2006 - March 2007

MIRAGE FOR HOTELS & TOURISTIC DEVELOPMENT

Hurghada, Egypt

January 2006 - March 2007

* I had worked as (ELECTRICAL ENGINEER) at MIRAGE FOR HOTELS & TOURISTIC DEVELOPMENT (one of Travco Group Companies) (Midinat Makadi) from 1 January 2006 to 31 March 2007.
Power generation, Transformers and Electrical pumps

Company industry:
Entertainment
Job role:
Electrical Engineering

Engineer

January 2005 - December 2006

Aluminum Naghamadi

Qena, Egypt

January 2005 - December 2006

* Training six months in Aluminum Naghamadi.
* I had worked as a self-sales Engineer from January 2005 To December 2006.

Company industry:
Industrial Production
Job role:
Engineering

Education

Faculty and University

May 2004

May 2004

Bachelor's degree, engineering

Egypt

GPA (percentage): 73.35%

GPA (percentage): 73.35%

* Name of Degree: Bachelor's degree (B.Sc.) * Grade: "Good"73.35% * Date Degree awarded: May 2004 * Faculty and University: Faculty of power engineering, Aswan, Egypt. * Specialization: Electrical Engineering (Power & Machines) * Deep Specialization: High Voltage Network

Skills

Operation
Expert
Operation
Expert
Pumps
Expert
Pumps
Expert
Aluminum
Expert
Aluminum
Expert
Panels
Expert
Panels
Expert
Hotels
Expert
Hotels
Expert
CATERPILLAR
Expert
CATERPILLAR
Expert
ENGINEER
Expert
ENGINEER
Expert
GENERATORS
Expert
GENERATORS
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
MEDIUM VOLTAGE
Expert
MEDIUM VOLTAGE
Expert
PUMPS
Expert
PUMPS
Expert
SALES
Expert
SALES
Expert
SEWAGE
Expert
SEWAGE
Expert
DIESEL
Expert
DIESEL
Expert
Operation
Expert
Operation
Expert
Aluminum
Expert
Aluminum
Expert
Panels
Expert
Panels
Expert
Hotels
Expert
Hotels
Expert

Languages

Arabic
Native Speaker
English
Expert

Memberships

Saudi Council Engineers

Saudi Council Engineers

January 2025

Training and Certifications

Training
Strategies to handle difficult customers
ZLI
Performance management strategies
ZLI
Leadership in action
ZLI
Decision making & Problems solving
ZLI
Lean Six Sigma Black Belt
IMC