houda mounaim

Developed loyal and highly satisfied customer
base through proactive management of team
customer service strategies.
Helped with planning schedules and delegating
assignments to meet coverage and service
demands.
Monitored cash intake and deposit records,
increasing accuracy, and reducing
discrepancies.
Made hiring recommendations to increase
company's productivity and profitability with
quality workers.
Mentored team members to enhance
professional development and accountability in
workplace.
Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable
service.
Resolved customer problems and complaints.
Learned details of types of treatments and
procedures in order to answer questions from spa
guests.
Trained new hires on new appointment
scheduling, opening, closing duties, and
generating and balancing daily revenue reports.

Collected room deposits, fees, and payments.
Liaised with housekeeping and maintenance
staff to address requests and complaints made by guests.
Completed late check-ins and directed guests to
rooms and facilities.
Welcomed each new arrival pleasantly and
confirmed reservations and identification.
Confirmed relevant guest information and
payment methods to prevent fraud.
Worked well in team setting, providing support
and guidance.
Used critical thinking to break down problems,
evaluate solutions and make decisions.
Completed paperwork, recognizing
discrepancies and promptly addressing for
resolution.

Visited potential customers for new business.
Provided customers with quotations.
Negotiated terms of agreement and close sales
Gathered market and customer information and
provided feedback on buying trends.
Represented organization at trade exhibitions,
events and demonstrations.
Identified new markets and business
opportunities.
Recorded sales and send copies to sales office.
Reviewed your own sales performance.

Checking daily arrivals, departures & no-show
report
Assisting daily briefings about day activities &
arrivals, room assignment, checking Reg cards
Checking all arrivals (VIP's), guest complains,
airport pickups, next day arrivals
Follow up for billings letters, fruit baskets & suite
display for arrivals checking, VIP guest room
inspection
Also, handling telephone operator and business
center.
Answered phone within 2 minutes throughout
shift, closely following strict guidelines for
customer service and satisfaction.
Managed lost and found items to assist guests
with retrieving belongings.
Introduced customers to resort amenities with
pleasant and helpful demeanor