Follow up officer
Bridge International For Academic Services
مجموع سنوات الخبرة :2 years, 5 أشهر
● Managing Academic Counselors to ensure required work is carried out.
● Writing of timely and accurate assessment reports. ● Account manager assistant (social media).
•Maintaining a positive, empathetic and professional attitude toward customers at all times.
•Responding promptly to customer inquiries.
•Communicating with customers through various channels.
•Managing a team of junior customer service representatives.
•Ensure customer satisfaction and provide professional customer support.
•Manage large amounts of incoming calls.
•Utilize computer technology to handle high call volumes.
•Customer orientation and ability to adapt/respond to different types of characters.
•Resolving customer complaints via phone, email or social media.
•Compile reports on overall customer satisfaction.
Customer Service
Bachelor degree in Business Economy
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