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Houssem Ben Hadj Youssef, HelpDesk administrator

Houssem Ben Hadj Youssef

HelpDesk administrator·Leoni

Tunisia

Bachelor's degree, g

Work experience

Total years of experience: 15 years, 8 months

HelpDesk administrator

December 2011 - Present

Leoni

Sousse, Tunisia

December 2011 - Present

- Incident Management
- Analyzing incidents and providing trend analysis reports to aid training plans and ongoing IT system improvement
- Recording and monitoring all incidents
- Process Management
- Assisting with customer inquires
- developing analysis Report
-FMEA process IT manager
-PDCA process IT manager
-Evaluation matrix process IT manager
-Quality complaints process It manager

Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

Parts Manager

October 2010 - December 2011

Leoni

Sousse, Tunisia

October 2010 - December 2011

- Tracking changes in the harnesses
- ensure communication with suppliers

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Education

High Institut of applied sciences and Technology of Sousse

July 2010

July 2010

Bachelor's degree, g

Tunisia

Skills

ITIL
Expert
ITIL
Expert
SQL
Expert
SQL
Expert
UML
Expert
UML
Expert
VBScript
Expert
VBScript
Expert
VBA
Expert
VBA
Expert
MS Office
Expert
MS Office
Expert
ITIL V3 Foundation
Beginner
ITIL V3 Foundation
Beginner
Omnitracker
Expert
Omnitracker
Expert
ITIL
Expert
ITIL
Expert
SQL
Expert
SQL
Expert
UML
Expert
UML
Expert
VBScript
Expert
VBScript
Expert
VBA
Expert
VBA
Expert

Languages

English

Expert

French

Expert

Arabic

Expert

German

Beginner

Training and Certifications

Training
developing report with Crystal report.
Crystal Report
Sep 2011
Training about the tracking system of the company
Omnitracker Basic Administration
Sep 2011

Hobbies and interests

Cinema
Football