COMMERCIAL COORDINATOR
BOODAI TRADING COMPANY
مجموع سنوات الخبرة :17 years, 11 أشهر
Assist Commercial Manager for the communications and negotiations with equipment manufactures and discuss company needs for all the regions resolving contractual and commercial problems while maintaining good relations with principles.
Recognizing business opportunities, to monitor and strategically preserve and expand products portfolios in consultation with regional managers of different regions after analyzing product quality, risk assessment and acceptability in terms of price.
Assist Commercial Manager with draft; negotiate of agency agreement with existing and new principles keeping in view company’s interest, while sticking to business edicts and regulatory guidelines.
Assist Commercial Manager in monitoring stock movements of major products across the region.
Receive offers from suppliers wherever necessary and negotiate prices.
Follow up with branches for early placement of orders.
Place orders and follow up suppliers for acknowledgement of orders and delivery schedules.
Arrange shipment of the orders in the most economical way.
Receive original shipping documents directly from supplier or through Kuwait office for onward immediate submission to clearing agent after thorough checkup for clearance from customs.
Prepare weekly activity and travel reports as required by the management, assist in making annual business plan.
To maintain good working relationships between clients, delivery partners and the sales team.
Review processes and procedures on a regular basis to ensure continuous improvement and implement/create efficiency savings.
- Maintains executive's appointment schedule by planning and scheduling meetings, conferences and travel.
Generating the Invoices as per material maintained in the load receipts.
Co-ordination with the Operation Department and the Sales Department.
Following up and maintaining accounts receivable and accounts payable.
Assists in the completion of various forms, notices, press releases and other communications, which may require posting and publication.
Exhibits ability to constructively deal with conflict and afford effective resolutions.
Suggests policy changes in order to streamline department operations.
Provides administrative support for the completion of documentation of Board.
Maintains customer confidence and protects operations by keeping information confidential.
Providing quality customer service.
Preparing and editing correspondence, reports and presentations.
Composes letters and memoranda in response to inquiries.
Liaise with company management to support and implement growth strategies.
Coordinate with vendors (Brands like RADO, LONGINES, CHARRIOL, and RAYMOND VEIL) for required order, new stock and promotion requirements.
Arrange conferences, meetings, and travel reservations for office personnel.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Establish work procedures and schedules, and keep track of the daily work of clerical staff.
Provide services to customers, such as order placement and account information.
Check inventory and place order for required brands.
Coordinate with advertising companies for new releases and promotion advertisements for the required brands.
Maintain scheduling and event calendars.
Deal with any enquiries and complaints and monitor customer service.
Coordinating the launch program to external customers as well as employees.
Monitoring product distribution and consumer reactions through focus groups and market research.
Procuring & Expediting of Materials between the Production areas to the end users.
Coordinate with selected vendors on supply and delivery of purchased items.
Manage administrative department & maintain a safe and secure work environment.
Receive and update pre-alerts in a timely manner & issue shipment alerts.
Co-ordinate and manage customer service projects and initiatives.
Analyze relevant data to determine customer service outputs.
Develop and implement customer service policies and procedures.
Oversee the achievement and maintenance of agreed customer service levels and standards.
Track and Trace Ocean, Air and Road export shipments and status of deliveries.
Process documents and issue arrival notices timely and accurately.
Preparation of Quotations, P.O’s, Delivery Notes & Invoices.
Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays. Contact suppliers to verify shipment details.
Resolving issues and managing Client and Vendor relationships.
Maintained document compliance, corporate presentations, organizational charts and correspondence. In addition customer service reports, necessary data entry & document management were all part of my job responsibilities.
Coordination of the day to day expediting activities based upon PO / WO / DO and delivery criticality in conjunction with the Procurement Departments.
Handling the IT Staff in solving the problems of the customers.
Exceed productivity standards such as Overall accuracy, Maintaining Service Level of Agreement, Backlog Management of departmental and individual markets and maintaining daily statistics.
Review customer complaints.
Handling of various enquiries from existing and potential customers & providing them with overall assistance in their respective matters.
Sending emails and following-up after solving the problems of the customers.
Maintenance of customer database and divisional records.
Preparing Purchasing orders (PO).
Handling a Team of ten members.
Cascade information from Dynamic Demand Management and Customer Service News to the Team/Quad required & even communicate to the team about Business and Dynamic Demand Management issues as they arise.
Evaluate associate performance and provide coaching and direction to associates through quality reviews and feedback and one on one discussions and Maintain associate level data (Expressed Dissatisfaction Rate & Contacts per Hour).
Sending daily reports on day to day Team’s performance - Quality scores, Hours data Inc. and Non Productive Time, calls taken. Target, Data mining report, Concession report, follow-up etc.
Taking Interviews for Recruitment and Training new hires.
Acquainted with Siebel, a Customer Relation Management System Application that helps in keeping a track of all our customers on daily basis to provide timely response.
Responsible for enrolling all major companies (Europe and USA) to tie up with C3i for their support services.
Responsible for all Profiling, Research, Report generation.
Responsible for monitoring quality of Help Desk Analysts, tracking their performance in a QA database, generating Quality Metrics reports, and making specific, written recommendations for remediation, when required.
Following up with review of those under remediation plans, to determine progress against plan.
Must work closely with the Ops Manager, India as well as US resources on the account.
Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products. Taking all type of Escalation’s, Situation handling and Call-backs.
Responsible for the recruitment and training of customer service representatives.
Performed market research surveys on customer needs and requirements.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Ensured workflow efficiencies, customer service excellence, and quality assurance.
AWAITING THE RESULTS.