Network and IT Technical Support Specialist
Marzouq Abdul Wahab Al-Marzouq Group Company
Total years of experience :18 years, 10 Months
•Provide technical support to clients and internal teams, including troubleshooting and resolving technical issues.
•Assist with hardware and software installations, upgrades, updates and maintenance, as well as mirror imaging.
•Consult user guides, technical manuals and other documents to research and implement solutions, as well as updating them when necessary.
•Provide technical training to clients and internal teams.
•Stay up to date with the latest industry trends and technologies.
•Communicate with clients and internal teams in a clear and concise manner.
•Collaborate with other teams, including development and quality assurance, to ensure a seamless user experience.
•Escalate technical issues to senior team members when necessary.
•Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
•Participate in creating workshops and training programs for the team members to improve the whole team skills and abilities.
•Organize weekly meetings to discuss the documented serious technical issues, as well as minor concerns being raised by end-users repeatedly, in order to avoid such issues in minimal time.
My responsibility as the owner's representative is to manage over 400 residential and commercial units in Kuwait. In addition, overseeing and directing site staff to achieve management goals and objectives, addressing both client and owners' concerns.
••Operations and Real Estate Management Key Responsibilities:
•Negotiate, approve, prepare and finalize lease contracts.
•Administer damage deposits, invoices, payment receipts and follow up overdue payment(s); and pay expenses.
•Preparing the units for rent (maintenance, furnishing, etc.).
•Ensure tenants' trouble calls are answered promptly.
•Hand over the leased unit(s) to/from the client(s) and sign the "Property Inspection Report".
•Manage property service contracts.
•Plan, organize, direct, control and evaluate construction projects or modifications on a property.
•Coordinate and schedule repairs, maintenance and renovations carried out on buildings and monitor progress and costs.
•Oversee installation, maintenance and repair of real estate infrastructures.
•Participate in planning and managing the real estate operations budget, and maintain records of expenses versus income.
•Plan, organize and direct administrative services (signage, cleaning, maintenance, parking, etc.).
•Oversee the preparation of reports and statistics related to areas of responsibility.
•Hire and supervise rental agents, building superintendents or other support staff performing operational or maintenance duties.
My role involves organizing, managing, overseeing, and evaluating important real estate operations, which overlap with my other position as Real Estate Property Manager. However, this position allows me to make faster decisions on the ground by delegating the responsibility of taking a rational action to highly trusted team, which results in prompt response, making it more convenient for both clients and property owners.
••Operations and Real Estate Management Key Responsibilities:
•Negotiate, approve, prepare and finalize lease contracts.
•Administer damage deposits, invoices, payment receipts and follow up overdue payment(s); and pay expenses.
•Preparing the units for rent (maintenance, furnishing, etc.).
•Ensure tenants' trouble calls are answered promptly.
•Hand over the leased unit(s) to/from the client(s) and sign the "Property Inspection Report".
•Manage property service contracts.
•Plan, organize, direct, control and evaluate construction projects or modifications on a property.
•Coordinate and schedule repairs, maintenance and renovations carried out on buildings and monitor progress and costs.
•Oversee installation, maintenance and repair of real estate infrastructures.
•Participate in planning and managing the real estate operations budget, and maintain records of expenses versus income.
•Plan, organize and direct administrative services (signage, cleaning, maintenance, parking, etc.).
•Oversee the preparation of reports and statistics related to areas of responsibility.
•Hire and supervise rental agents, building superintendents or other support staff performing operational or maintenance duties.
•Respond to support requests from end-users, either in person or remotely.
•Identify and diagnose technical problems, and provide a solution to the end-user.
•Provide technical assistance to end-users, including installing and configuring software, setting up new hardware, and resolving network connectivity issues.
•Document all support requests, including the problem, the resolution, and any other relevant information.
•Escalate complex issues to senior technical personnel, the appropriate team or vendor support teams.
•Maintain knowledge of the latest hardware and software technologies, troubleshooting techniques, and industry standards.
•Provide training to end-users on how to use software and hardware effectively.
•Test and evaluate new technologies, hardware and software to determine their suitability for the organization.
•Maintain and update hardware and software, including installing patches, updates and capturing a system disk replica.
•Monitor and maintain IT systems, including servers, networks, and other hardware.
•Ensure the security of data and systems by implementing security protocols and procedures.
My responsibility was to supervise three distinct luxury furnished residential apartments with more than 120 units, lease agreements, and daily maintenance operations on behalf of the owner. In addition, guarantee that client and owner requirements are met by directing property resident staff and coordinating maintenance tasks.
Key Responsibilities:
• Ensure that the terms of the lease agreement are met.
• Maintain records of rental lease agreements.
• Oversee real estate services (cleaning, maintenance, security services and fire alarm systems).
• Coordinate and monitor the progress of repairs, maintenance and any renovation carried out on buildings.
• Maintain records of operating expenses and revenue.
• Take action on trouble calls received from tenants.
•Guide, instruct, and supervise the IT technical support team to complete project tasks on time.
•Provide remote or in-person technical support to all company branches, and document any issues that arise.
•Schedule meetings regularly to address team concerns.
•Refer to user guides and technical manuals as needed.
•Assist the system development team by documenting the behavior of business "client-server" systems, which may include IT equipment or software based on end-user reported needs and issues.
•Create, modify, install, maintain, and troubleshoot networks in all company branches.
•Run routine database backups.
•Ensure that all systems and software are up to date.
•Sort and escalate issues to the appropriate team or vendor support teams.
•Provide remote, phone or in-person technical support to end-users.
•Refer to user guides and technical manuals as needed.
•Document the behavior of various business systems, IT equipment and software.
•Maintain the network operating in a sound manner.
•Run routine database backups.
•Ensure that all systems and software are up to date.
•ADSL connection troubleshoot.
•Assist in router and modem configuration.
•Assist in LAN and WAN connectivity.
•Email and domain Support.
•Assemble desktop hardware set and make sure that all parts are compatible.
•Install Operating System as a single or multi-OS.
•Install applications upon client’s requirements.
•Diagnose hardware failures and take the necessary maintenance needed.
B.Sc. Degree in "Information Technology" from Al-Balqa' Applied University - Jordan.