Receptionist
Excel River View Hotel & Resort
Total years of experience :4 years, 0 Months
Answering multi-line phone calls, reply messages and accepted the guests’ reservation
Managing front desk operations with efficiency and professionalism in 200+ rooms hotel
Addressing customer complaints and resolving issues
Conducting weekly reports and pro-actively participated in weekly team meetings with managers; made and confirmed reservation
Increasing guest satisfaction from 82% to 90% within first 3 months
Maintaining floor neat and tidy and visual merchandising
Serving an average of 300+ customers per day by responding to their inquiries and checking the stocks as per their requirement
Processing billings at retail store by POS system
Regularly exceeding sales target every month
Inspecting details of correct SKU at storeroom