Workplace Experience Administrator-Office Manager
Philip Morris international
Total years of experience :8 years, 10 Months
- Coordinate, develop and administer departmental administrative policies and procedures.
- Liaison for property management, building maintenance, and support service vendors.
- Manage and coordinate administrative support services to include budget, payroll, purchasing, department records and HR functions.
-Time management and time critical prioritization.
- Maintain all administrative systems & manage administrative personal.
-Attending meetings with senior management
-Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.
-Implementing and maintaining procedures/office administrative systems.
-Organising company events or conferences.
-Organising meetings and managing databases.
-Coordinate with IT department on all office equipment.
-Manage contract and price negotiations with office vendors, service providers, and office lease.
-Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems.
-Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.
-Perform review and analysis of special projects and keep the management properly informed.
-Maintain a safe, secure, and pleasant work environment.
-Responsible for developing standards and promoting activities that enhance operational procedures.
-Participate actively in the planning and execution of company events.
•Create a strong working relationship with Adviser's.
•Creative approach to solving client problems.
•May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
•Manage and supervise full of the teller line.
•Provide leadership plan and organize daily activities.
Perform routine audits on teller drawers.
•Collect customer information and input into the system ensuring confidential at all times.
•Resolve service problem by clarifying the customer's complaint, determining the cause of the problem.
•Selecting and explaining the best solution to solve the problem.
•Maintain financial accounts by processing customer adjustments.
•Manage large amounts of incoming calls.
Keep records of customer interaction, process customer accounts and file documents.
•Act as the company gatekeeper.
•Take ownership of customer problems and follow through until resolution is achieved.
•Work closely with other departments in the Bank to resolve customer's issues.
•Work with the customer contracts, calculation of the works provided.
•Manage customer documents and information in an organized, efficient and secure manner.
•Perform quality and quantity duties as expected for position.
•Work on complex spreadsheets of financial statements to identify and analyze inconsistencies and inaccuracies.
•Provides friendly, courteous customer service. Greets customers with smile, acknowledge customers immediately .
•Accepts retail and commercial checking and savings deposits.
•Execute account transactions such as deposits, withdrawals, ATM card orders, check orders .
•Provides consistent world class customer service to internal and external customers which exceeds their expectations.
•Receive and count working cash at the beginning of the work shift.
•Responds to customer inquiries and assist with solving customer concerns.
volunteer work and community service , awards won for basketball player, Girl Scout , part time job in LOYAC , art club .
