Huda Hussein

• Sorting & Evaluation: Sort and evaluate electronic equipment (e.g., CPUs, GPUs, RAM,
HDDs, SSDs, mobile devices).
• Record Management: Maintain accurate records of materials using scan guns and
manual entry systems.
• Testing & Diagnosis: Conduct thorough testing of electronic components and
sub-assemblies.
• Data Erasure: Perform data erasure following standardized protocols, ensuring 0 data
escapes.
• De-manufacturing: Disassemble (harvest) electronic equipment into components as
per industry guidelines.
• Inventory Control: Ensure precise inventory tracking and management within the
workspace.
• Quality & Safety Compliance: Maintain a clean, hazard-free working environment
and ensure adherence to health and safety protocols.
• Workflow Efficiency: Coordinate with team members for smooth workflow transitions.

• Coordinated RTR PC replacement activities by confirming store readiness in advance
• Assisted field technicians with PC replacements in Staples stores
• Remotely loaded software on replaced devices and conducted testing
• Gathered and recorded client information using QuickBase AWS and Google Voice
• Utilized networking tools and procedures, as well as SCCM
• Followed documented procedures and provided required reporting.
• Remote access software and/or working directly with the client over the phone, the
IT Service
• Troubleshoot and resolve primarily Tier 1 issues, including password resets, email
access issues, authentication questions, simple Microsoft Office application usage,
virus scans/removals, and device problems (printers, monitors, mice)
• Answers incoming calls and replies to any voicemails
• Troubleshoot and resolve issues related to Office 365 services
• Plan and execute migrations, updates, and integrations with other systems
• Provide end-user support and training for Office 365 applications

• Tagging equipment and updating asset management entries of new Hardware
• Receiving shipments and notify stake holders
• Interacting with offsite storage to send and receive Hardware
• Lab Audits (locate assets) track down and missing assets that show up on blind audits
• Tracking orders and third party inventory and notify stake holders
• Confirm device availability for new projects
• Scan equipment in labs on a weekly/quarterly basis to ensure inventory accuracy
• Shipping outside engineers and intercampus
• Conducted inventory audits

• Proficient in MS Word, MS Excel, and MS Teams
• Worked independently and as part of a team
• Reviewed and input client purchase orders according to contracts and other
documents
• Uploaded documents to the document database
• Produced reports for job receipts and completions
• Inputted work orders in Salesforce

• Performed inspection and screening for cosmetic and functional defect(s)
• Repaired LCD/LCM modules at the component level
• Conducted final tests on repaired units
• Inspected products for quality
• Reported product issues and findings
• Maintained ESD Audit records daily

• Followed up with patients, scheduled appointments, and provided customer support
• Developed and maintained a filing system for documents and records
• Ensured the confidentiality of records by working with company lawyers
• Maintained and updated records of customers and staff
• Provided training and assistance to staff