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تم إلغاء حظر المستخدم بنجاح
هدى أمين نجم, Program Assistant

هدى أمين نجم

Program Assistant·UNESCO Amman Office

الأردن

بكالوريوس, Business Management

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 5 أشهر

Program Assistant

يوليو 2015 - حتى الآن

UNESCO Amman Office

عمان، الأردن

يوليو 2015 - حتى الآن

• Manages the Head of Office front desk with respect to communications, information sharing, meetings and work flow.
• Establishes deadlines for required action or reply.
• Establishes and maintains files and reference systems.
• Drafts non-technical correspondence, documents, reports, correspondence and briefings; maintain policy and confidential files with high level of discretion and sensitivity and take discrete actions as appropriate.
• monitoring progress, advising and alerting Office staff and HoO on execution milestones; assisting in drafting status reports by searching, retrieving, assembling, compiling information and data; preparing background materials for use in discussion, presentations, meetings and briefing sessions.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
إدارية

Admin and HR Manager

ديسمبر 2011 - مارس 2015

Sanam Glass Company

معان‎، الأردن

ديسمبر 2011 - مارس 2015

- Manage the Administrational Department at the Glass Factory in Ma'an and the Office in Amman.

- Establish and develop HR roles and regulation and supervise and maintain the operations of the department in consistency with the Jordanian Labor Law.

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الموارد البشرية والتوظيف

Roving Administrative Assistant

يناير 2011 - نوفمبر 2011

USAID Headquarter

عمان، الأردن

يناير 2011 - نوفمبر 2011

- Composes complex correspondence related to de-obligate and commit funds on MAARDs. Drafts and formats responses to inquiries, including cables, letters, memos, reports, and tables.

- Assist in maintaining and developing the new USAID Jordan Website. Works as a background administrator to develop the website map and content.

- Reviews correspondence and reports and ensures timely tracking and response for correspondence, reports, presentations, spreadsheets, and other documents.

- Maintains and updates office databases. Identifies the need for other electronic or paper-based tracking systems and develops such records.

- Makes proper arrangements for conferences, meetings and visitors’ schedules.

- Provides translation and interpretation services of non-technical and technical material into English or from English into Arabic.

- Serves as note-taker at selected meetings, formats notes appropriately to share with Mission staff, and provides records for the files.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
إدارية

Operations Manager and PMO Manager

يونيو 2008 - يوليو 2009

Amman Institute for Urban Development

عمان، الأردن

يونيو 2008 - يوليو 2009

- Carry on with the same tasks from previouse job
- Assist in establishing the PMO methodology and processes
- Supervise the development and maintain the AI web site
- Manage the production of major AI documentation products; i.e. Amman Real Estate Market Report

مجال الشركة:
تخطيط المشاريع والبناء
الدور الوظيفي:
الخدمات المساندة

Operations Manager

نوفمبر 2006 - يونيو 2008

Amman Master Plan Project, BearingPoint Jordan

عمان، الأردن

نوفمبر 2006 - يونيو 2008

- Manage all daily activities related to consultants and project’s operational tasks.
- Manage the project’s budget and invoicing process related to the client (Greater Amman Municipality/ GAM) and the subcontractors.
- Establish SOWs as required for different project components.
- Assist the client in the hiring process for the new established planning unit.
- Coordinate with other stakeholders in managing different events related to the project activities.
- Assist in developing and maintaining the Interim Growth Strategy (IGS) business processes, procedures, policies and forms and undertake annual continuing improvement reviews with departmental personnel.
- Develop promotional materials, brochures, projects’ profiles.
- Track all project’s deliverables and finalize outputs.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
الإدارة

Monitoring & Evaluation Specialist

أغسطس 2006 - نوفمبر 2006

Jordan Fiscal Reform Project, USAID Funded supporting the development of the Ministry of Finance

الأردن

أغسطس 2006 - نوفمبر 2006

- Assist in creating and developing the project Monitoring & Evaluation Plan.
- Monitor the sub-projects critical assumptions and performance indicators and their effect to the expected project's results.
- Work with consultants and local specialists on the data and other needs for monitoring, and on preparing the recurring PME reports.
- Involve in the development of the project Quarterly Report and create a representative web design.
- Work with/ and coordinate the activities of the Gender Assessment consultant, and manage data collection and analysis as required to the assessment.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
الإدارة

Senior Project Coordinator

سبتمبر 2004 - يونيو 2006

BearingPoint Jordan

الأردن

سبتمبر 2004 - يونيو 2006

- Manage all project administration, day-to-day activities and logistics; establishment of the project master filing system, and prepare deliverables for official submission to the client.
- Orient short-term consultants by ensuring they are briefed on project polices and procedures, office operations, project manual, etc.
- Manage contract-specific vendors such as mobile telephone providers, car rental agencies, hotels, and conference facilities, and ensure prompt recording and processing of vendor invoices.
- Track status of subcontractor task orders, deliverables, and deadlines; and provide support in compiling and distributing regular project reports and schedules.
- Direct and coordinate activities of personnel engaged in preparation of task lists per departments and PMO, projects profiles, business plan, and quarterly reports.
- Coordinate and assist the development and implementation of Department Action Plans and track progress towards achievement of management goals and priorities.
- Coordinate and/or assist with events, including conferences, seminars, and workshops.
- Assist in monitoring and updating the SharePoint portal, including news and documents libraries.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
إدارية

Office Manager and a Project Coordinator

يونيو 2004 - سبتمبر 2004

Saed Karajah & Associates Law Firm/ Amman

عمان، الأردن

يونيو 2004 - سبتمبر 2004

- Responsible for the set-up, administration, and management of the office filing systems. Set up an office library with book references.
- Manage & monitor office budget tracking systems and assess financial obligation, track the office expenses & review clients' invoices.
- Manage HR, finance and administration office related issues.
- Review/ prepare and distribute as required all management reports (tasks, work plans, action plans, progress reports)

مجال الشركة:
مكاتب المحاماة
الدور الوظيفي:
إدارية

Short term consultant Documentation Coordinator

مارس 2004 - أبريل 2004

Aqaba Technical Assistance Support Project (ATASP/ TSG)

العقبة، الأردن

مارس 2004 - أبريل 2004

Finalizing the close out report of the Aqaba Technical Assistance Support Project and prepare a final electronic copy of the project’s deliverables.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
إدارية

Administrative & Documentation Coordinator

يونيو 2003 - فبراير 2004

Aqaba Technical Assistance Support Project (ATASP/ TSG)

العقبة، الأردن

يونيو 2003 - فبراير 2004

- Managing daily office tasks/ operations and executed all administrative work related to subcontractors and consultants.
- Coordinate and follow up with other governmental and non-governmental projects and organizations.
- Creating, organizing and updating project files per components.
- Information gathering (internet search) and preparing files and reports for official delivery.
- Finalizing deliverables, designing covers and reformatting reports to be well presented.
- Creating and Designing brochures, promotional materials, handbooks, …etc.
- Developing and updating quarterly reports.
- Creating, Preparing, and finalizing PowerPoint presentations.
- Assisting in creating Work Plans per Components.
- Providing any other assistance and support as required and/or requested by the Project Director and/ or Chief of Party.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
إدارية

Documentation Coordinator

مايو 2002 - يونيو 2003

Aqaba Technical Assistance Support Project (ATASP/ TSG)

العقبة، الأردن

مايو 2002 - يونيو 2003

- Follow up on subcontractors deliverables and assist as needed in finalizing the Project's (subcontractors/ consultants) reports.
- Logistics arrangements for training sessions, official meetings, official’s visits, etc.
- Writing official correspondence in English and Arabic for senior managers and for official submission to governmental organizations.
- Translating official documents, articles, and reports (E-A, A-E).
- Assisting in accounting matters as required.
- Writing SOW and Job Descriptions as required.
- Establishing a master tracking system for all incoming/ outgoing deliverables and correspondence.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
إدارية

Administrative Assistant & Receptionist

يونيو 2001 - مايو 2002

Aqaba Technical Assistance Support Project (ATASP/ TSG)

العقبة، الأردن

يونيو 2001 - مايو 2002

- Assisting the Office Manager in managing the Project Office needs.
- Assisting the short-term consultants within their work period as requires under direct supervision of the Operations Manager and/ or Component Leader.
- Logistics arrangements for official meetings, official visits, etc.
- Writing official correspondence (English and Arabic) for senior managers and for official submission to governmental organizations.
- Translating (E-A, A-E) as requires.
- Assisting in accounting matters.
- Reformatting reports for official delivery.
- Data collection and web search.
- Provide other related administrative services and support as requested by the Operations Manager and/ or Office Manager.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
إدارية

Architect & Office Manager

ديسمبر 2000 - فبراير 2001

A. V. Design Group/ CA (USA)

الولايات المتحدة

ديسمبر 2000 - فبراير 2001

- Doing plans and drawings for official submission.
- Redesigning existed houses as requires and preparing for final delivery and approval.
- Interior design as requires.
- Meeting with customers to finalize designs.
- Dealing and coordinating with local suppliers for Project Office procurement needs.
- Schedule and coordinate meetings.
- Keep up to date the Project Office Master Filing System.
- Help with accounting matters as requires.

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الخدمات المساندة

التعليم

Arab Open University

يناير 2017

يناير 2017

بكالوريوس، Business Management

الأردن

Sprott-Shaw Community College, Jordanian Canadian College

يوليو 2006

يوليو 2006

دبلوم عالي، Professional Business Management

الأردن

Wadi Sir College

يوليو 2000

يوليو 2000

دبلوم، Architectural Engineering

الأردن

Skills

Training
Expert
Training
Expert
PMP
Expert
PMP
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Deliverables
Expert
Deliverables
Expert
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook, Project, Publisher)
Expert
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook, Project, Publisher)
Expert
Typing
Expert
Typing
Expert
Graphic Designing & Web Pages (Photoshop, Dreamweaver & Fireworks)
Intermediate
Graphic Designing & Web Pages (Photoshop, Dreamweaver & Fireworks)
Intermediate
Creating Forms
Expert
Creating Forms
Expert
Creating all sorts of promotional and marketing materials
Expert
Creating all sorts of promotional and marketing materials
Expert
Training
Expert
Training
Expert
PMP
Expert
PMP
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Deliverables
Expert
Deliverables
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

التدريب
Legal Aspects of HR Management
Pioneers Academy
Feb 2013
PMP
OPTIMIZA Academy
Apr 2009
PMP
AMIDEAST Center
Dec 2005