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Huda Shaikh, Senior Customer Service Associate

Huda Shaikh

Senior Customer Service Associate·DBS Bank

India

Bachelor's degree, Banking and Insurance

Work experience

Total years of experience: 2 years, 3 months

Senior Customer Service Associate

January 2024 - January 2025

DBS Bank

Mumbai, India Hybrid

January 2024 - January 2025

• Handled customer inquiries, complaints, and service requests while
maintaining high service standards.
• Provided guidance on banking products and services based on customer
requirements.
• Escalated complex issues to relevant departments and ensured timely follow
up.
• Supported customers with digital banking and online platform navigation.
• Contributed process improvement suggestions to enhance customer
satisfaction.

Company industry:
Banking

Marketing & Customer Service Associate

October 2021 - November 2022

Raheja QBE General Insurance

Mumbai, India Hybrid

October 2021 - November 2022

• Assisted customers with policy information, renewals, and service-related
requests.
• Contacted customers regarding policy renewals and product
recommendations.
• Managed customer complaints and coordinated timely issue resolution.
• Maintained customer records and service documentation accurately.

Company industry:
Insurance & TPA

Education

SMT. MMK College of Commerce & Economics

June 2021

June 2021

Bachelor's degree, Banking and Insurance

India

Michael High School

March 2016

March 2016

High school or equivalent, Secondary Education

India

Skills

ADMINISTRATIVE SUPPORT

Intermediate

BANKING

Intermediate

CLIENT ONBOARDING

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER RETENTION

Intermediate

CUSTOMER SERVICE

Intermediate

INSURANCE POLICIES

Intermediate

PRODUCT SUPPORT

Intermediate

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
IELTS
IDP INDIA
Feb 2026 - Feb 2028