Huda Shaikh

• Handled customer inquiries, complaints, and service requests while
maintaining high service standards.
• Provided guidance on banking products and services based on customer
requirements.
• Escalated complex issues to relevant departments and ensured timely follow
up.
• Supported customers with digital banking and online platform navigation.
• Contributed process improvement suggestions to enhance customer
satisfaction.

• Assisted customers with policy information, renewals, and service-related
requests.
• Contacted customers regarding policy renewals and product
recommendations.
• Managed customer complaints and coordinated timely issue resolution.
• Maintained customer records and service documentation accurately.