huma aziz

Outreach Officer Women Connect First Feb 14-Present
My main role is to engage young parents and children from all backgrounds by building their emotional resilience and self-confidence. Women Connect First aims to empower men and women from all walks of life and my role aims to help improve access to support, care and information that young parents and the youth often lack. I play an integral part in developing the project by implementing strategies to facilitate partnership working. I liaise and develop links and network with other organisations, raising awareness by organising large scale events and running training courses in order to improve the service. I also organise and participate in steering focus groups and draft partnership models.
Career Break due to birth of 2nd daughter

Project Manager Specialist Manchester Business Park Mar 06 - Aug 08
I had overall responsibility of steering, operating and supporting high volume recruitment projects for airline services at Heathrow and Manchester Airports. Managed all budgets, ran recruitment fairs, managed staff, appraisals, provided support in all aspects within HR, telephone interviewing and Training. I headed Knowledge Management and Knowledge Sharing practices, designed and updated annual work plans, reports, in-house trainings, and the overall evaluation and monitoring. I liaised with clients on a global scale and managed cultural differences, worked to extremely tight deadlines and schedules, and designed and delivered regular reports.

Development Practitioner Snap Cymru - Cardiff Nov 03 - Mar 06
Snap Cymru is a voluntary organisation specialising in working with families of children with physical, emotional and behavioural difficulties. My job required me to provide outreach support to members of all communities, including those from BME communities as well as working with language barriers. My job entailed developing under- represented groups of the community and helping them gain access to services as well as actively recruiting, training and supporting volunteers working for the charity. As a qualified teacher, I also developed and designed educational programs such as the National Code of Practice and worked towards the goals of the organisation.

Customer Services Trainer Ntl - Swansea Aug 99 - Aug 03
Oversee and manage customer requests whilst providing excellence. Focus on improving customer experience and call centre service levels.