Business Development Director
Proactive Consultancy Group
مجموع سنوات الخبرة :22 years, 11 أشهر
• To arrange and meet medical directors and Chief officers of medical organisations to secure contracts
• Responsible to create and continuously update corporate literature and company website
• Managing organizational relationships and be effective in signing clients for contracts
• Identify and create opportunities for the organisation to ensure contracts are acquired
• Effectively write business plans to ensure its presented to senior management without beating around the bush.
• Disseminate information across communication channels which include social media, letters website
• Responsible for mentoring team members assigned during the development process.
• Communicate internally and externally proactively in a professional manner
• Represent the company at conferences, events and high level meetings
• Budget management for the business development arm of the organisation
• Regularly chair meetings in absence of the Senior partner
• Lecuters in Business, Lectures in Marketing, Lectures in Project Management
Ensure lectures are delivered to MMU standards
• Monitor performance of students
• Provide first-hand support to students
• To carry out seminar sessions with students
• Liaise with senior lectures
• Liaise with principle lecturers
• Apprenticeship review project
Carry our performance reviews with apprentices and their managers at their work place
• In collaboration with senior management at CSPlus and partners along with stakeholders, define the project scope, objectives and deliverables and manage the project within the agreed tolerances, escalating to the Project Executive and Project Board where required
• European Social Fund project sponsored by The Boarder Agency which entailed - providing support, training and English language courses leading to qualifications which enabled beneficiaries to fulfil British citizenship requirements
• Create and implement project work plans and respond appropriately to changing needs and requirements
• Identify resources needed and assign responsibilities
• Plan, schedule and track project timelines and milestones
• Develop and deliver regular progress reports
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas
• Manage day-to-day operational aspects of a project
• Ensure project documents are complete, current, and stored appropriately
Provide direction and support to project team
• Consistently acknowledge and appreciate each team member's contributions.
• Keep track of lessons learned and share those lessons with team members and the PMO
• Manage team conflict and communication problems
• Effective and timely reporting to the Project Sponsor
• Facilitate team and stakeholder meetings effectively
• Hold regular status meetings with project team
• Prepare reports about the activities/program/project achievements
• Keep project team well informed of changes within the project and organisation
• Delivers engaging, informative, well-organised presentations
• Actively support the development of project management skills across all levels of the organisation
• Actively identify opportunities for personal and professional development
• To build thematic networks of Third Sector organisations and to develop and maintain a comprehensive database to support the effective distribution of information to the Third Sector.
• To build and enhance links with Third Sector networks.
• To provide information advice to applicants by telephone, by means of written guidance and information and through individual and group advice surgeries.
• To liaise with local groups and networks to enhance target group participation and input into the delivery of contracts.
• To work with Working Links officers to articulate appropriate service specifications as required when commissioning a range of projects with the Third Sector organisations.
• To provide Third Sector groups with guidance on the process of engaging in the partnerships.
• To facilitate and assist the recruitment of Third Sector organisations and to enable their effective involvement into the contract(s).
• To design promotional material and disseminate information through North West Network’s communication channels.
• To assist organisations which request help in identifying problem areas with their capacity.
• To facilitate and support the development and on-going organisation of a forum where Working Links meet Third Sector providers to discuss potential issues and contracting procedures.
• To work with representatives of Third Sector organisations to facilitate the strategic development of Third Sector involvement.
• To facilitate meetings between Working Links and Third Sector sub-contractors and to act as a fair arbitrator in case any non-contractual issues arise.
• To feed these issues to the regional forum of Prime Contractors through North West Network.
• To feed into the group good practice recognised and brought forward by North West Network through the regional Prime Contractor’s forum.
• Represent the organisation at different events and meetings with Senior Managers
• Organise Events and conferences on issues affecting people at the grass root level
• Carry out needs analysis of organisations and create capacity building support for identified needs.
• Advise voluntary organisations on how to achieve quality bench marks
• Advise & train Management committees on quality assurance issues in organisations
• Advise Management committees on performance in relation to ISO 9001:2000
Update and maintain the CIO database
• Assist senior management in the planning, implementation, and evaluation of modifications to existing operating systems, and procedures.
• Oversee the supervision of personnel, which includes training, and problem resolution; evaluate performance and make recommendations for personnel actions.
• Establish procedures for maintaining high standards of quality, reliability, and safety. Organize and promote company wide quality improvement efforts. Evaluate and develop improved techniques for the control of quality systems.
• Identify any gaps in current process maps and create new process maps for organizations.
• Carry out internal audits to set quality systems
During 2007/2008 i was involved in a transnational mentor programme called TANDEM. UK, Austria, Romania, Germany, Slovakia and Slovenia are the partners. This involves training for youth, presentations across Europe in partner countires and extensive travel. This experiance has enhanced my communication skills to a much greater level which i find very important in a working environment in order to communicate with people at the highest level in their respective field.
• Develop and assist with the development and implementation of policies and procedures consistent with those of the organisation to ensure efficient and safe operation of FAST.
• Directly responsible for implementation and maintenance of the company quality system, reporting on the performance of the quality system to the trustees and chairman.
• To liaise with external bodies on matters relating to the quality system.
• To provide training on research methods - funding, good governance & quality assurance.
• To ensure the successful implementation of IIP (Investors in people) and the quality standard ISO 9001:2000.
• Carry out internal audits to meet ISO9001:2000 audit requirements
• Managing FAST staff on a day to day basis.
• Develop employment and training programmes.
• Conduct interviews
• To conduct inductions for new employees
• To ensure FAST is compliant with all laws and regulation.
• Managing day to day Centre Services, activities and business targets
• Managing Customer complaints and service development
• Supervising other staff as Team Manager
• Performance management
• Provide training to team members
• Liaise with higher management on a day to day basis
• Introduce new systems within the team as and when implemented
• Identify training issues amongst the team members
• Tackle absence issues
• Implement employment laws
My job required to actively listen, understand and anticipate customer needs and aspirations; make them welcome, own their issues and focus on providing them with the most advantageous solutions. To take ownership for the successful resolution of customer enquiries which were varied. To develop communication skills throughout my present role liaising with my team coach and team manager which will ensure the customer experience I am passionate about teamwork and respectful of others, being totally committed to working together with all my team understanding that my best performance will affect the whole teams performance, I am very proactive as an individual and towards my team members trying to help as much as I can.
• To deliver customer service excellence to my customers.
• To look for solutions that will ultimately create an outstanding customer experience that will set BTCellnet apart from the competition.
• To be passionate about delivering high quality service.
• To provide customers with a world class customer service.
• To be an important part of my team.
Dissertation: Quality in a large organisation
Major in Business
Major Business