حورية التوبي, Risk & Admin - PA For AGM of IT Operations

حورية التوبي

Risk & Admin - PA For AGM of IT Operations

HSBC Bank Oman SAOG

البلد
عمان
التعليم
دبلوم, Administration Management
الخبرات
14 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 3 أشهر

Risk & Admin - PA For AGM of IT Operations في HSBC Bank Oman SAOG
  • عمان - مسقط
  • أشغل هذه الوظيفة منذ يناير 2014

* Provide high level secretarial services for the Regional Head of Software Delivery including maintaining
and safekeeping of confidential correspondence
* Assist the Regional Head of IT Operations to run business on a day-to-day basis
* Achieve their objectives by co-coordinating and liaising with all their direct reports.
* Complete a variety of administrative and support duties, often of a confidential nature and unique to
assigned area,
* Researching information and data,
* Maintaining department records, filing system,
2
* Developing and producing reports and presentations.
* Produce letters, reports, memoranda, forms, schedules, etc.,
* Schedule appointments and meetings
* Arrange / assist in event planning.
* Looking after the department attendance on a daily basis.
* Coordinating with HR, Procurement, Services Delivery and Management Departments for any issues,
requirements or regulations following up.
* Following up with all department trainings completion on quarterly biases.
* Following up with CBO rules and regulations and insure all staff are aware about any updates comes
from CBO.

Customer Services Assistant/Claim Department في AXA GULF INSURANCE
  • عمان - مسقط
  • مارس 2012 إلى يناير 2014

* Reviewing insurance policy to determine coverage.
* Preparing and review insurance-claim forms and related documents for completeness.
* Providing customer services, such as giving limited instructions on how to proceed with claims
or providing referrals to auto repair facilities or local contractors.
* Organizing and work with detailed office,
* Using computers to enter access search and retrieve data.
* Post or attach information to claim file.
* Calculate amount of claim.
* Transmit claims for payment or further investigation.
* Contact insured or other involved persons to obtain missing information.
* Contact the garages to have the last updates on the repair process/steps.
* Issuing the Undertaken Letters for Royal Oman Police (ROP) for releasing the insured
documents such: driving license, vehicle registration card and the vehicle itself.

Receptionist في AXA GULF INSURANCE Oman's
  • كولومبيا
  • مارس 2012 إلى يونيو 2012

* Organizing and maintaining paper and electronic files;
* Integrating information for dissemination to staff and clients;
* Disseminate information by using the telephone, mail services, Web sites, and e-mail;
* Using a variety of office equipment, such as fax machines, photocopiers, scanners, and
telephone systems;
* Collecting cash and other forms of payments from customers if necessary,
* Filing, organizing board and or meeting rooms,
* Ordering stationery, dispatching and accepting mails and couriers services;
* Using computers to do tasks previously handled by managers and professionals;
* Create spread sheets, compose correspondence, manage databases, and create reports, and
documents
* Using desktop publishing software and digital graphics;
3
* Taking incoming telephone calls, dealing with such calls promptly in a professional manner,
and re-directing appropriate calls to other individuals or departments within and outside the
establishment;
* Translating the documents as needed;
* Issuing the travel insurance policies.

Secretary في TROWERS & HAMLINS
  • عمان - مسقط
  • سبتمبر 2011 إلى فبراير 2012

* Organizing and scheduling meetings and appointments;
* Organize and maintain paper and electronic files;
* Integrating information for dissemination to staff and clients;
* Disseminate information by using the telephone, mail services, Web sites, and e-mail;
* Using a variety of office equipment, such as fax machines, photocopiers, scanners, and
telephone systems;
* Collecting cash and other forms of payments from customers if necessary,
* Filing, organizing board and or meeting rooms,
* Ordering stationery,
* Dispatching and accepting mails and couriers services;
* Using computers to do tasks previously handled by managers and professionals;
* Create spreadsheets, compose correspondence, manage databases, and create reports, and
documents using desktop publishing software and digital graphics;
* Taking incoming telephone calls, dealing with such calls promptly in a professional manner,
and re-directing appropriate calls to other individuals or departments within and outside the
establishment;
* Translating the legal documents as needed.
English Language Teacher \[ Modern Institute for

English Language Teacher في Modern Institute for Development
  • عمان - مسقط
  • يونيو 2011 إلى أغسطس 2011

* Teaching English; classroom management; planning, preparing and delivering lessons to a
range of classes and age groups;
* Preparing and setting tests, examination papers, and exercises;
* Providing appropriate feedback on oral and written work;
* Devising, writing and producing new materials, including audio and visual resources;
* Basic administration such as keeping student registers and attendance records for starters and
leavers.

Assistant Teacher في Nizwa University
  • عمان - نزوى
  • فبراير 2010 إلى أكتوبر 2010

* Teaching English Language for the first year students in the university;
* Classroom management; planning, preparing and delivering lessons to a range of classes and
age groups;
* Preparing and setting tests, examination papers, and exercises; marking
* Providing appropriate feedback on oral and written work;
* Devising, writing and producing new materials, including audio and visual resources;
4
* Basic administration such as keeping student registers and attendance records for starters and
leavers.
Secretary for the Head Department of Foreign Languages \[ University of Nizwa

Customer Services Trainee في Administrative & Accounting", OmanTel Company
  • عمان - نزوى
  • يناير 2001 إلى يونيو 2001

* Dealing with the walk in & online customers
* Reviewing customers accounts and payments
* Upgrading / changing customers accounts when required
* Opening new accounts / numbers for customers.

الخلفية التعليمية

دبلوم, Administration Management
  • في KTI - Kimji Training Institute
  • ديسمبر 2015

A Business Management offers an introduction to business. Learning the basics needed for running and managing a business. The ability to lead and supervise people, communicate effectively, and understand how businesses are organized are valuable skills. Also, moving up the corporate ladder typically means moving into a management position. Understand different business principles, such as leadership skills, how to read and interpret accounting reports, basic laws covering business organizations, how to effectively organize people, and how to communicate through written reports, memos, and oral presentations. The following areas to be identified pleas. • Introduction to Business • Management Principles • Business Communications • Human Resource Management • Accounting • Business Law

بكالوريوس, English Language & Translation
  • في Nizwa University
  • نوفمبر 2011

courses highlights: Grammar, American & British Literature (volumes I, II, III each), Practice in Translation & Interpretation (volumes I, II each), Communication Skills, Computer Skills, History & Introduction to Linguistics (Sociolinguistics + Psycholinguistics), Introduction to Logic, Man & The Environment, Foreign Languages (French, Spanish).

Specialties & Skills

Personal Training
Team Leadership
Language Services
Office Administration
Microsoft Office
DATABASE ADMINISTRATION
DISPATCHING
HABILIDADES DE COMUNICACIÓN
MATERIALS MANAGEMENT
MICROSOFT MAIL
OFFICE EQUIPMENT

اللغات

الانجليزية
متمرّس
الفرنسية
مبتدئ
الاسبانية
مبتدئ

العضويات

HSBC Bank Oman SAOG
  • Women Development Board
  • July 2016
Netherland Embassy - Oman
  • Khutwa Kick Off Member - Women Development
  • February 2017

التدريب و الشهادات

Business Management & Administration (تدريب)
معهد التدريب:
KTI (Kimji Training Institute).
تاريخ الدورة:
July 2015
المدة:
500 ساعة
Customer Service Fundamentals: Building Rapport in Customer Relationships (تدريب)
معهد التدريب:
HSBC Business School
تاريخ الدورة:
April 2015
المدة:
12 ساعة
Springboard Programme – Women Development (تدريب)
معهد التدريب:
HSBC Bank Oman SAOG & British Councel
تاريخ الدورة:
July 2016
المدة:
100 ساعة
Overview of Risk Management (تدريب)
معهد التدريب:
CBFS (College of Banking and Financial Studies)
تاريخ الدورة:
November 2016
المدة:
24 ساعة