Technical Presales Engineer
Expit
Total years of experience :14 years, 8 Months
Responsible to work cohesively with sales team to understand clients technical requirements
Conducting Proof of Concepts and Proof of Value of technical solutions
Shaping technical proposals to be commercially acceptable to the customer
Solution Implementation and Project Management
Establish the rapport and credibility, build the trust, prove the value and deliver the insights to take complex services and solution sales over the winning line, into success, retention and expansion.
Responsibilities:
• Presales Consultation
• Requirement Gathering and analysis
• Proof of concept and Proof of value
• Solution Design and Implementation
• Post sales level 3 support and Maintenance for implemented solutions
Skills and Technologies: Technical Presales, Dynatrace, Secureworks RedCloak, SCCM, SCOM, Ivanti, Cloud Computing, , IT Solution Design, Project Management
As an IT Infrastructure Service Delivery Manager for Saint-Gobain Central Europe I am responsible for all IT infra services provided to more than 10K users, 75 sites, across 7 countries namely Germany, Netherlands, Belgium, Austria, Luxembourg and Switzerland
Services provided Cloud Infrastructure hosting, Datacenter, Storage, Backup Services and Remote Infrastructure Management.
Responsibilities:
•SLA, KPI and Invoice management of Cloud, Datacenter and storage services.
•Service and Process design as per the ITIL guidelines.
•Capacity planning, budgeting and reporting.
•Appraisal Management.
•Escalation Management.
•Recruitment and people management
As a project Manager for Application packaging factory I was responsible to deliver Application packaging services to all IT departments of Saint-gobain across more than 65 countries.
Responsibilities:
•Service Delivery, Project and Team Management.
•Process design as per the ITIL guidelines.
•Capacity Management.
•Budgeting and Reporting
•Appraisal Management
As a project lead of Application packaging factory project I was responsible to deliver packaging services to saint-gobain IT departments across the globe which consisted of 65 countries.
Responsibilities
• Project and Team Management
• Service Delivery Management (SLA and KPI)
• Implementation and Design of global application packages
• L3 level technical support for complex package queries.
• Process design as per the ITIL guidelines.
• Appraisal Management.
• Escalation Management
As a Tech lead for Application packaging factory I was responsible of technical management of team and project.
Responsibilities
• Team management
• Client Communication and Requirement analysis.
• Design and implementation of Installers, Repackaging using Admin Studio.
• L3 support and technical escalation management.
• Package development and Build Integration testing and end to end support for implementation.
• Managing Quality Checks
• Developing scripts and software’s for automation of routine processes in application packaging
• Powershell scripting for automation
As a team member of application project I was responsible for development and testing of application packages for our clients in Europe.
Responsibilities
•Application Package development and Build Integration testing.
•Developing VBScripts for administrative tasks and for custom actions.
•Developing custom software and scripts for administrative and automation of packaging tasks.
•Supporting troubleshooting user for any functionality and installation related issues.
•Managing Quality Checks
Bachelor of Engineering (Information Technology)
Science