Loan Processor
JP Morgan Chase
Total years of experience :16 years, 6 Months
June 2011 - Present JP Morgan Chase
Loan Processor
* Process conventional and HARP refinances
* Main point of contact for customers throughout the refinance process
* Communicated directly with customers and internal partners to provide best customer service.
* Moved loans from application to closing by working closely with the customer, as well as internal and external partners while meeting deadlines.
* Ensure updates of all activity completed on customer accounts
* Ensured accurate pricing, obtained necessary documentation, and managed daily pipeline effectively.
November2010-May2011 Wells Fargo
Loan Processor
* Respond to inquiries, resolve problems and obtain additional documents needed to complete the file in a timely manner
* Gather information and take each file from pre-approval to closing.
* Execute closing actions to ensure a timely and effective closing process
* Maintain a high level of customer service by being proactive in communication with the borrower and Home Mortgage Consultant
* Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.
* Order and coordinate loan documents to meet crucial deadlines that are requested.
May 2007-April 2010 T-Mobile
Retail Sales Consultant
* Assist customers with product questions and purchases
* Build and maintain customer relationships
* Highlight on marketable features, quote prices, credit terms, and prepare sales orders
* Coordinate efforts of assigned area to assist in achieving store, regional, and company sales and profitability goals
2003 - 2009 University Of Toledo Toledo, OH Finance * Graduated with a GPA 3.3 Education
