حسام قاطوني

Interim leadership role covering sales operations, outbound leisure, premium travel, team development, and customer experience.
• Led outbound leisure and luxury travel sales operations, introducing commercial strategies that expanded market reach and improved
sales discipline across the department.
• Managed and mentored a team of 23 sales consultants and call center agents, improving product knowledge, customer engagement
standards, and daily sales execution.
• Designed onboarding, sales coaching, and performance development programs to improve conversion quality, service consistency, and
team productivity.
• Supported development of cruise programs, luxury hotel stays, and premium travel experiences for GCC leisure customers.

• Advised executive leadership on commercial strategy, premium market positioning, and long-term business expansion across GCC and
international markets.
• Contributed to a 25% increase in B2B sales revenue by identifying, evaluating, negotiating, and securing strategic supplier partnerships.
• Supported commercial negotiations and partnership development with luxury hotels, cruise operators, DMCs, and international tourism
suppliers, including rate contracting, room allotments, RFP responses, and value-added commercial terms.
• Established operational frameworks and service standards to improve customer experience, internal efficiency, and brand reputation in
premium travel and hospitality segments.

Restructured teams to improve efficiency and minimize work loops.
Represented the company in GCC markets, strengthening international partnerships.
Increased net sales month-over-month by 26%.

- Developed and executed innovative sales strategies that increased annual revenue by 17% and expanded the agencys market share in competitive market.
- Led a high-performing sales team of 9 professionals, providing coaching and mentoring that improved team productivity and closed over 250 deals in 2023 season
- Established and nurtured key relationships with top-tier travel partners and vendors, enhancing the agencys offerings and driving a 65% increase in client acquisition and retention.
- Implemented data-driven sales processes and CRM tools to streamline operations, resulting in a 80% reduction in sales cycle time and a 75% boost in lead conversion rates.
- Netted over 3.5M OMR in sales in the last 3 years

Commercial Leadership & Revenue Growth
• Built and scaled the company from inception into a recognized luxury travel brand generating more than USD 29M in cumulative revenue
over five years through disciplined commercial planning, strategic market expansion, and sustainable revenue growth.
• Developed and executed the long-term commercial strategy, aligning sales, pricing, customer acquisition, supplier partnerships,
operational delivery, and financial objectives with overall business priorities.
• Led annual budgeting, sales forecasting, pricing strategy, profitability analysis, revenue planning, and target setting to balance commercial
growth with sustainable margins.
• Established scalable commercial frameworks, KPI governance, CRM-led sales processes, and performance reporting that strengthened
decision-making and improved sales consistency.
Hotel Contracting & Strategic Partnerships
• Directed commercial negotiations with luxury hotels, resorts, destination management companies, cruise operators, airlines, and tourism
partners across the Maldives, GCC, Europe, and Asia, strengthening competitiveness and long-term partnership value.
• Managed the full hotel contracting lifecycle, including annual rate negotiations, room allotments, promotional campaigns, value-added
benefits, commercial terms, seasonal pricing, and partner performance reviews.
• Worked directly with hotel Directors of Sales, Revenue Managers, General Managers, and commercial leadership teams to identify
revenue opportunities, improve market competitiveness, and develop destination-focused sales initiatives targeting premium GCC
travelers.
• Negotiated and managed 80+ international commercial agreements, creating a reliable portfolio of luxury hotel, resort, DMC, cruise, and
destination partners.
Market Expansion, Distribution & Product Strategy
• Built and expanded a regional B2B distribution network of 50+ strategic partners across GCC markets, including travel agencies, corporate
accounts, hospitality partners, and premium leisure channels.
• Increased annual passenger volume from approximately 600 to more than 1, 100 guests through structured sales planning, CRM
optimization, account development, customer retention, referral growth, and high-touch consultative sales.
• Developed premium leisure portfolios covering luxury Maldives resorts, bespoke FIT itineraries, MICE programs, cruise experiences, group
travel, and tailor-made journeys for affluent and high-net-worth travelers.
• Secured approximately USD 980K in B2B commercial contracts through strategic account development, structured negotiations, and long
term partnership management.
• Built, coached, and developed a high-performing commercial organization, implementing KPI-driven performance management, structured
sales coaching, and customer-centric sales methodologies.
• Led commercial and operational alignment across sales, marketing, reservations, supplier relations, and customer service to ensure
revenue growth was supported by consistent delivery standards.
• Successfully completed a shareholder exit following five years of sustained commercial growth, operational maturity, brand development,
and organizational scaling.

Designed and executed targeted sales training programs for new and existing team
members, improving sales skills and achieving an increase in individual performance
metrics.
Managed and analyzed sales forecasts and budgets, ensuring alignment with agency goals
and achieving a variance reduction between projected and actual sales performance.
Developed and rolled out customer retention strategies, including loyalty programs and
personalized travel packages, resulting in an increase in repeat bookings and customer
lifetime value.
Collaborated with the marketing team to create engaging content and promotions, driving a
an increase in lead generation and contributing to a boost in overall sales.

Sales development, to net OMR 180K / monthly.
Promoting and marketing the business, sometimes to new or niche markets.
Managing budgets and maintaining statistical and financial records.
Sourcing products and destinations to meet consumer demands
Taking part in familiarisation visits to new destinations to gather
Liaising with travel partners, including airlines and hotels, to
Dealing with customer enquiries and aiming to meet their expectations.
Overseeing the smooth, efficient running of the business.

• Recruited, trained, and scaled the sales department from 3 to 23 employees in line with business expansion and product diversification.
• Introduced structured sales training, coaching frameworks, CRM discipline, and performance routines that improved sales productivity and
customer engagement.
• Launched new revenue-generating travel products including European self-drive holidays, luxury cruise programs, and additional outbound
destinations for GCC travelers.
• Strengthened B2C and B2B sales execution by improving lead handling, customer consultation, supplier coordination, and account follow
up processes.

Supported sales leadership in project execution.
Enhanced customer inquiry handling processes.

• Managed sales pipelines, lead qualification, CRM records, and customer acquisition processes to support revenue generation and
commercial performance.
• Supported sales planning, daily performance tracking, account follow-up, and team coordination within a high-volume service environment.

Developed new business opportunities and partnerships.
Enhanced brand visibility in competitive markets.

• Led B2B business development for a regional healthcare marketplace platform across Jordan and GCC markets, building strategic
partnerships with suppliers and distributors.
• Negotiated commercial relationships, developed regional accounts, and supported market expansion through structured account
management and stakeholder engagement.
• Built a strong foundation in digital commerce, sales pipeline management, customer acquisition, and regional business development later
applied to luxury travel and hospitality markets.

Managed regional sales operations across Jordan and UAE.
Built international relationships to expand market reach.

* Led customer service initiatives to improve satisfaction.
* Trained and mentored junior associates.

* Delivered high-quality customer support in e-commerce.
* Contributed to process improvements for better client engagement.